Matthew Kesterson
Wichita,KS
Summary
Dedicated professional with a fervent commitment to ongoing learning, a collaborative spirit for thriving in team environments, and an unwavering dedication to upholding quality and high standards. With a passion for continuous growth and development, I embrace challenges as opportunities to expand my skill set and knowledge base. My collaborative ability within teams is where I will contribute actively, communicate effectively, and value diverse perspectives. Committed to excellence in all endeavors, I consistently uphold rigorous standards to deliver impactful results and drive organizational, and personal, success.
Overview
14
14
years of professional experience
Work History
Quality Assurance Technician
Agco Corporation
03.2023 - 04.2024
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to specifications.
- Collaborated with Quality Engineers to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Utilized problem-solving skills to identify trends in data that indicated potential areas requiring attention or modification within the manufacturing process.
- Analyzed technical drawings and manufacturers' instructions to troubleshoot problems in functional and control systems.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Promoted adherence to quality standards by educating personnel on quality control.
Desktop Support Technician/PC Image Deployment
TEKsystems ( @ Koch )
07.2022 - 03.2023
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Learned and implemented new software testing procedures.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
- Collaborated with network administrators to ensure seamless integration of desktop systems into the company's infrastructure.
- Implemented rigorous security measures to protect sensitive data and maintain compliance with industry regulations.
- Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
- Deployed laptop and desktops across multiple facilities, connecting hardware to a centralized network for multi-site interconnectivity.
Owner
Monkey Bytes Computer Repair
01.2010 - 06.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
West Side High
Larned, KS06.1991
Skills
- Testing Procedures
- Auditing
- Lab equipment maintenance
- Equipment Inspection
- Calibration standards
- Documentation skills
- Calibration
- Technical Troubleshooting
- Root Cause Analysis
- Equipment Calibration
- Line checking
- Functional Testing
- Safety Protocols
Timeline
Quality Assurance Technician
Agco Corporation
03.2023 - 04.2024
Desktop Support Technician/PC Image Deployment
TEKsystems ( @ Koch )
07.2022 - 03.2023
Owner
Monkey Bytes Computer Repair
01.2010 - 06.2022
High School Diploma -
West Side High