Matthew Ketter
Clendenin,WV
Summary
Detail-oriented professional with over eighteen years of experience in customer service, welding, equipment operation, and maintenance management. Known for reliability in managing day-to-day operations with a focus on quality and teamwork. Excels in fast-paced environments through effective multi-tasking and communication skills.
History of performing skilled work on generators. Proficient in conducting repairs to systems, parts and engines. Troubleshooting problems, estimating work, and completing jobs under strict timelines.
Technically proficient Generator Technician with in-depth experience in installation, repair, and maintenance of power generation equipment. Possess solid understanding of electrical systems and adept at troubleshooting complex technical issues. Demonstrated skills in providing exceptional customer service, enhancing operational efficiency and ensuring optimal generator functionality. In previous roles, significantly improved system performance while reducing downtime through preventative maintenance and accurate fault diagnosis.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Generator Technician
GTI Power Systems
Saint Albans, West Virginia
07.2024 - Current
- Diagnosed mechanical issues and repaired various generator models, restoring optimal performance.
- Generac certified
- Served as technician for Generac 100amp and 200amp transfer switches, performing maintenance and repairs.
- Experience installing natural gas plastic and black iron pipe.
- Installed and maintained generators for residential and commercial clients.
- Collaborated with team members to streamline service processes and improve efficiency.
- Provided technical support to customers regarding generator operation and maintenance.
- Updated service records and documentation for all completed maintenance activities.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Resolved customer complaints related to generator malfunctions in a timely manner.
- Completed diagnostics on generator components.
- Assisted in the installation of transfer switches between utility power sources and emergency backup generators.
- Dismantled malfunctioning generators for repair or replacement purposes.
- Utilized specialized diagnostic tools such as multimeters to detect faults in wiring circuits.
- Provided technical advice regarding the selection, installation, maintenance, testing, and repair of standby power systems.
- Installed new or repaired motors for generators.
- Repaired faulty wiring and replaced damaged components in engines and control panels.
- Installed new generators according to manufacturer specifications and safety protocols.
- Tested generator output for voltage accuracy and load balance.
- Carried out scheduled and routine maintenance on small and large generators.
- Performed generator troubleshooting and diagnostics of equipment.
- Implemented troubleshooting techniques to resolve issues.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Replaced defective parts such as alternators, voltage regulators, starters, and fuel pumps.
- Inspected and repaired electrical systems, including wiring, switches, circuit breakers, and other components.
- Monitored the operation of diesel engines during start-up procedures.
- Prepared detailed reports outlining findings from inspections or tests conducted on various types of generators.
Maintenance Department Supervisor
yeager airport
01.2018 - 07.2024
- Supervise the maintenance and custodial operations of multiple buildings, facilities, parking areas, airport runways, airlines, and airport equipment.
- Coordinate staffing in their day-to-day tasks including time management, equipment damage or repair, and remodeling projects.
- Assist another supervisor in annual performance reviews, board meetings, and administrative functions.
- Coordinate staffing and supplies for formal functions and events including but not limited to transportation of the public.
- Liaise with multiple inter-airport offices, federal agencies, and manufacturers to ensure the security and safety of operations, staff, and equipment.
- Perform general office duties such as the issuance of purchase orders, work orders, personnel scheduling, and ordering of supplies.
- Maintains security clearance per employer requirement and guidelines.
Maintenance Worker
yeager airport
01.2004 - 12.2018
- Perform custodial and general maintenance duties in multiple buildings, grounds facilities, parking areas, airport runways, and on airport equipment.
- Performed seasonal work such as grass cutting, snow removal and road maintenance.
- Performed necessary welding and fabricating tasks as needed.
- Performed indoor and outdoor construction such as building walls, barriers, dry wall, painting and tile work.
- Construct concrete forms and foundations.
- Experience with equipment such as skid steer, excavator, loader, road grader, single axle dump truck, tractor, snow broom, DFT friction testing system and snow blast.
Customer Service Representative
KANAWHA COUNTY PARKS AND RECREATION
01.2002 - 12.2004
- Worked in the Pro Shop assisting customers, employees and vendors.
- Supervised in the setup and breakdown of events and functions.
Welder
power plant services
01.2002 - 12.2003
- Performed mig and stick style welding.
- Manufactured parts and structures from blueprints.
- Repaired mining equipment.
- Welded several different types of metals and structures such as fan shrouds, pipe flanges and metal flooring repairs.
Welder
hps company, inc.
01.2001 - 12.2002
- Executed MIG welding techniques with precision.
- Manufactured, repaired, and assembled air and exhaust tubes along with hydraulic hoses and fittings to ensure optimal vehicle performance.
Education
Generac Certification - Generator Technician
Generac University
02.2024 - 02.2024
High school diploma -
Herbert Hoover High School
Charleston, WVTruck Driving - Obtained Class A CDL
PIA JUMP START DRIVING SCHOOL
Dunbar, WVWelding technology - Certified in GMAW,SMAW,FCAW
carver career center
Skills
- Generator repair
- Generator maintenance
- Power systems
- Mechanical troubleshooting
- System diagnostics
- Preventive maintenance
- Repair skills
- Stick welding
- MIG welding
- Arc welding
- Heavy Equipment Operation
- Construction Equipment repair
- Excavator and product delivery and setup
- Mechanical Knowledge
- Mechanical assembly
- Microsoft Excel
- Proficient in Microsoft Word
- Sage Intacct
- Time optimization
- Outdoor work
- Effective communication
- Interpersonal communication
- Relationship building
- Department management
- Staff supervision
- Leadership
- Organization
- Customer service
- Mechanical troubleshooting
Certification
- Welding Certification
- Forklift Certification
- CDL
- Driver's License
- Tanker Endorsement
- CDL A
- Generac Certified
Timeline
Generator Technician
GTI Power Systems
07.2024 - Current
Generac Certification - Generator Technician
Generac University
02.2024 - 02.2024
Maintenance Department Supervisor
yeager airport
01.2018 - 07.2024
Maintenance Worker
yeager airport
01.2004 - 12.2018
Customer Service Representative
KANAWHA COUNTY PARKS AND RECREATION
01.2002 - 12.2004
Welder
power plant services
01.2002 - 12.2003
Welder
hps company, inc.
01.2001 - 12.2002
High school diploma -
Herbert Hoover High School
Truck Driving - Obtained Class A CDL
PIA JUMP START DRIVING SCHOOL
Welding technology - Certified in GMAW,SMAW,FCAW
carver career center