Matthew Kim
Flushing,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Very skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Liquor Store Clerk
West 57 Wine&Spirits
09.2021 - 11.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit and personal check and remitted correct change.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Associate of Arts - Production Management
Fashion Institute of Technology
New York, NY06.2024
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06.2021
Skills
- POS Inventory System Operation
- Loss Prevention Goals Monitoring
- Bank Deposits
- Cash Register Operations
- Customer Assistance
- Liquor Law Compliance
- Shipment Verification
- Heavy Lifting
- Thorough Knowledge of Product
- Credit and Cash Transactions
- Customer Transactions
- Product Recommendations
- Identification Checks
- Wine Expertise
- Cash Management
- Customer Needs Assessments
- Keen Attention to Detail
- Security Monitoring
- Payment Processing
- Gift Wrapping
- ID Verification
- Client Relationships
- Sweeping and Mopping
- Credits and Refunds
- Customer Preferences
- Persuasive Techniques
- Cashier Oversight
- Constructive Feedback
- Adaptable and Flexible
- Price Identification
- Restock Products
- Return and Exchange Processing
- Product Location
- Multitasking Abilities
- Cooperative Attitude
- Operational Efficiency
- Customer Buying Habits
- Feedback Acceptance
- Merchandise Packaging
- Process Transactions
- Work Task Prioritization
- Persuasive Selling
- Providing Feedback
- Cash Register Operation
- Retail Transactions Processing
- Issue Refunds
- Energy and Physical Stamina
- Building Customer Loyalty
- Positive Customer Engagement
- Bagging and Packaging
- Telephone Answering
- Team Cooperation
- Available Nights, Weekends and Holidays
- Merchandising and Display
- Strategic Selling
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Housekeeping Duties
- Delivery Arrangements
- Stockroom Rotation
- Flexible Hours
- Store Policies and Procedures
- Hand Trucks
- Returns and Exchanges
Timeline
Liquor Store Clerk
West 57 Wine&Spirits
09.2021 - 11.2022
Associate of Arts - Production Management
Fashion Institute of Technology
High School Diploma -
Francis Lewis High School
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