Competing in Bug Bounty Programs for various companies
MATTHEW KLEIN
System Administrator
Reno,NV
Summary
Driven System Administrator with 10+ years experience in maintaining, configuring and managing computer systems, networks, servers and other IT infrastructure. As well as installing, configuring hardware and software and monitoring system performance, troubleshooting issues, and ensuring backups and disaster recovery processes are in place. Trusted to safeguard and implement security measures, such as firewalls, anti-virus software, access controls, to protect against potential threats. Provides focused customer service technical support to both other IT professionals and non-technical users in the organization. As well as staying up to date with new technologies and industry trends to ensure the systems they manage are always running optimally.
Overview
29
29
years of professional experience
10
10
Certifications
Work History
Senior Assistant Field Technician
Gainwell Technologies – S & L Health Human Services
Reno, NV
10.2020 - Current
- As the System Administrator for the Nevada Medicaid Fiscal Agent for the State of Nevada, I am responsible for providing technical expertise in the IT infrastructure lifecycle, including installation, removal, ongoing management, monitoring, and troubleshooting, while adhering to operational practices outlined by ITIL and NIST governing standards.
- My role includes managing the technical and service relationship between the company's internal business representatives, account delivery managers, and the client, and I escalate issues as necessary to ensure timely resolution. I actively monitor systems to identify performance issues and reactively address them to prevent interruptions in service.
- In addition to these responsibilities, I am also proficient in solving technical problems on assigned hardware and software platforms. I have also provided valuable assistance in the setup of IT implementations for MMIS in Alaska and California.
Senior Assistant Field Technician
DXC Technology
Reno, NV
12.2017 - 10.2020
- As the System Administrator for the Nevada Medicaid Fiscal Agent for the State of Nevada, I am responsible for providing technical expertise in the IT infrastructure lifecycle, including installation, removal, ongoing management, monitoring, and troubleshooting, while adhering to operational practices outlined by ITIL and NIST governing standards.
- My role includes managing the technical and service relationship between the company's internal business representatives, account delivery managers, and the client, and I escalate issues as necessary to ensure timely resolution. I actively monitor systems to identify performance issues and reactively address them to prevent interruptions in service.
- In addition to these responsibilities, I am also proficient in solving technical problems on assigned hardware and software platforms.
Senior Network Operations Center Technician
Scientific Games
Reno, NV
05.2012 - 12.2017
- As a Senior System Administrator, I serve in a Network Operations Center environment where I lead the training of personnel. My responsibilities include monitoring and troubleshooting all Networked Gaming systems, which includes WMS and Bally Servers, to ensure seamless operations.
- Furthermore, I am tasked with monitoring, configuring, and installing Server and Computer systems, routers, and switches. Additionally, I have extensive experience configuring, operating, and troubleshooting Layer 2 & 3 networking support to ensure maximum system uptime and performance.
- My expertise in these areas allows me to provide top-level technical support and ensure optimal network performance, contributing to the overall success of the organization.
Unarmed Security Officer
WMS Gaming
Reno, NV
11.2010 - 05.2012
- As a security expert, I am responsible for the installation, configuration, and monitoring of advanced DVTEL Power-Over-Ethernet surveillance and WIN PAK Card Access Systems. My role includes actively contributing to the safeguarding of company assets and ensuring the safety of guests and employees. Additionally, I am an integral part of inspection and investigation teams tasked with identifying and resolving security incidents and safety concerns.
Security Shift Manager
Atlantis Casino Resort
Reno, NV
12.2006 - 11.2010
- In my capacity as a Security Shift Manager, I am responsible for overseeing and directing all internal casino operations, ensuring that our guests and team members are safe and secure at all times. One of my key duties is managing the training files for our security officers, documenting their progress and performance reviews to ensure that they are equipped with the necessary skills and knowledge to perform their duties effectively.
- I work closely with my team to safeguard company assets and ensure the proper handling of money, as well as providing assistance and support to both guests and team members. Additionally, I oversee all inspections and report writing activities, including those related to surveillance, safety, and loss prevention.
- To enhance my ability to perform my duties effectively, I have completed a Defensive Tactics and Handcuffing Certification Course, which provides me with the necessary skills and knowledge to handle challenging situations that may arise during the course of my work.
Supply Chain Logistics Manager
US Marine Corps
01.1994 - 01.2014
- Led and managed daily operations across diverse facilities, with a keen eye for detail and expertise in multimedia data entry, scanning, and retrieval systems. Generated routine reports and performed technical research functions to ensure seamless operations and customer satisfaction. Maintained meticulous records, including supply documentation, custody records, and reconciliations, to ensure accurate accounting and proactive resolution of problem areas.
- Successfully established and managed contractual agreements with government and commercial entities, overseeing procurement of high-dollar purchases and maintenance agreements. Developed and maintained government budgets for both commercial and military equipment procurement, skillfully managing complex financial information.
- Provided logistics support for a Marine Corps Recruiting Station, coordinating safety inspections for 34 facilities and tracking maintenance of 62 GSA leased vehicles.
- Managed and tracked accountability of $30 million of serialized property and purchased equipment and supplies under an annual budget of $700K to $10M.
- Supervised and led groups of over 500 Marines to combat readiness, as well as supervised and controlled Marine offenders awaiting legal proceedings.
- Exhibited exceptional administrative capabilities in processing paperwork, coordinating with correctional facility personnel, and approving requests for travel for career advancement schools and training resources. In addition, managed over 100 Marines within the bachelor enlisted housing.
- Possessed an expert level of combat arms and weapons, navigational and communications gear, with a proven track record of leading with excellence and achieving remarkable results.
Education
No Degree - Cybersecurity
University of Maryland - University College
Hyattsville, MD 05.2001 -
No Degree - Information Technology
Career Academy Inc
Texarkana, TX 05.2001 -
Skills
Microsoft 365, Solar-winds, Service Now, Zscaler, LogMeIn, CA Identity Manager, Secure Pulse, and OKTA
Certification
Certified Cisco Network Associate (CCNA)
Interests
Hobbies
Spending time with my family; Playing golf and enjoying competing in computer games with friends.
Timeline
Senior Assistant Field Technician
Gainwell Technologies – S & L Health Human Services
10.2020 - Current
Senior Assistant Field Technician
DXC Technology
12.2017 - 10.2020
Senior Network Operations Center Technician
Scientific Games
05.2012 - 12.2017
Unarmed Security Officer
WMS Gaming
11.2010 - 05.2012
Security Shift Manager
Atlantis Casino Resort
12.2006 - 11.2010
No Degree - Cybersecurity
University of Maryland - University College
05.2001 -
No Degree - Information Technology
Career Academy Inc
05.2001 -
Supply Chain Logistics Manager
US Marine Corps
01.1994 - 01.2014
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