Results-driven healthcare professional with an MBA in Organizational Leadership and 14 years of experience in high-pressure clinical settings. Expertise in project management, team leadership, and data analysis, complemented by hands-on clinical experience. Proven ability to lead cross-functional teams, manage documentation, and ensure compliance with regulatory standards. Seeking to transition to a non-clinical role to leverage my skills in supporting clinical operations.
Managed the enrollment process for electronic data interchange (EDI) with health insurance payers, providers, and clearinghouses, ensuring timely and accurate setup of EDI transactions.
• Submitted and tracked EDI enrollment forms, maintaining detailed records of enrollment statuses and following up as necessary to ensure timely completion.
• Oversaw the setup of electronic transactions, including claims, remittance advice, eligibility, and claim status inquiries, ensuring smooth transaction flow and compliance with industry standards.
• Collaborated with IT and operations teams to configure and test EDI setups, providing technical support and troubleshooting assistance to resolve issues quickly.
• Maintained documentation of EDI processes, procedures, and troubleshooting steps, ensuring compliance with HIPAA regulations and other relevant industry standards.
• Communicated effectively with providers, payers, and internal stakeholders to facilitate the EDI enrollment process, providing training and guidance on best practices.
• Led efforts to improve the efficiency of EDI processes, identifying opportunities for process improvement and implementing solutions to enhance operational performance.
· Lead project teams and implement department-wide changes to improve patient outcomes, optimize processes, and reduce wait times.
· Lead operations in a demanding healthcare environment to ensure adherence to protocols and compliance.
· Implement safety procedures and conduct regular drills, fostering a secure operating environment.
· Demonstrate strong organizational and analytical skills in auditing charts and records to streamline workflows.
· Cross-trained as backup departmental Specialty Supply Chain Coordinator to ensure specialty products are ordered for specific areas.
· Member of Trauma Core, Unit Council, Department Education Committees; collaborate with cross-functional teams to address issues within the unit and drive improvements.
· Managed critical care resources, optimized utilization for improved patient services.
· Demonstrated strong organizational skills in maintaining charts and records to streamline workflows.
· Member of Unit Council and collaborated with cross- functional teams to address departmental issues and drive improvements.
· Supervised staff members, ensuring efficient daily operations and adherence to safety protocols.
· Implemented safety procedures and conducted safety drills, ensuring a secure operating environment.
· Managed schedules, maintained patient and department records, handled billing procedures.
· Conducted patient education, fostering community engagement and healthcare awareness.
· Collected and analyzed data for reporting, audited charts.
Performance improvement
Safety and compliance
Mentoring and leadership
Electronic health records
Communication and Interpersonal Skills
Microsoft Office Suite