Matthew Klenk

Personnel Operations & Employee Support

• Managed the full outbound processing lifecycle for Marines executing transfers, separations, retirements, training assignments, and reserve detachments across 36 countries and 95+ units.
• Ensured accurate pay and entitlements for outbound personnel, overseeing transactions totaling $1.5M+ with zero discrepancies.
• Provided outbound briefs and one-on-one support to ensure a smooth transition for all departing personnel, including delivering in-person assistance during site visits to the United Kingdom covering 5 separate units.

Administrative Accuracy & Records Management

• Reviewed and processed 300+ personnel records and 6,000+ administrative transactions with a 97% acceptance rate, ensuring accuracy in pay, benefits, awards, and service record updates.
• Conducted audits, reconciled discrepancies, and corrected pay and entitlement issues to maintain compliance and prevent financial errors.
• Developed an outbound process turnover guide that improved continuity, readiness, and performance for incoming staff.

Cross-Functional Operational Support

• Supported multiple sections within the Regional Personnel Administrative Center, ensuring uninterrupted operations and preventing administrative shortfalls.
• Assisted in executive transportation support during high-visibility command visits, demonstrating reliability and flexibility in fast-paced environments.
• Represented the G-1 Division on the Marine Corps Community Services board, identifying service gaps and proposing quality-of-life improvements for personnel and their families.

Training, Readiness & Leadership

• Served as the Command Physical Training Representative, contributing to unit readiness and morale.
• Completed Mass Casualty training and supported readiness initiatives across the command.
• Recognized for leadership, initiative, and consistent high-performance in a role requiring accuracy, confidentiality, and cross-functional coordination.

Executive Support & High-Level Coordination

• Served as the senior executive assistant and primary support for a 2-star commanding general, enabling efficient decision-making and daily operations across Europe and Africa.
• Supported travel and logistics for multiple general and flag officers, including four-star admirals and combatant commanders.
• Worked directly with senior leaders, consistently demonstrating professionalism, clear communication, and sound judgment.

Complex International Travel & Logistics

• Planned, booked, and coordinated dozens of international trips across three continents, handling flights, ground transportation, lodging, itineraries, and rapid problem solving across multiple time zones.
• Created and managed all required documentation, cost analyses, approval packets, and flight requests for international travel via military airlift to 18 locations.
• Supported on-the-ground travel execution in 10+ countries, ensuring seamless movement and timely engagements during high-pressure operations.
• Provided full travel administration support, resolving booking issues, coordinating with agencies, and ensuring accuracy and readiness during a period of heightened geopolitical tension.

Financial & Administrative Management

• Completed and resolved over 45 complex travel vouchers, ensuring 100% accuracy, on-time reimbursement, and zero delinquent accounts.
• Assisted senior staff with additional travel claim issues, demonstrating reliability and cross-functional support.
• Managed executive calendars, schedules, and documentation to maintain daily operational flow for the command leadership team.

Operational & Event Support

• Supported execution of major multinational events, including the Naval Infantry Leaders Symposium involving 25 African nations, providing logistical support, setup, breakdown, and real-time coordination.
• Assisted with high-visibility engagements such as the Belleau Wood Ceremony and Component Commanders Conferences, ensuring all logistics and preparations were executed flawlessly.

Documentation, Briefing Materials & Information Management

• Built, assembled, and quality-checked over 205 executive read-ahead and briefing packages, including itineraries, maps, NATO documentation, travel plans, and operational summaries.
• Maintained and organized hourly schedules, briefing materials, and engagement documents to support leadership across two geographic combatant commands.

Problem Solving & Ad-Hoc Task Management

• Routinely handled urgent, non-standard tasks including communications troubleshooting, correspondence preparation, and coordinating facility issues.
• Frequently identified issues before they became problems, offering proactive solutions that reduced friction for senior leadership.
• Trusted by senior executives to gather information quickly, resolve issues independently, and maintain confidentiality and accuracy.

Leadership, Judgment & Professionalism

• Earned full confidence and trust from the General and Aide-de-Camp; recognized for outstanding judgment, maturity, and attention to detail.
• Successfully executed duties during a high-tempo operational period driven by the Russia-Ukraine conflict, maintaining composure and efficiency under pressure.
• Excelled in frequent interactions with senior military and international partners, consistently representing the command with professionalism.

Administrative Operations & Personnel Management

• Led all administrative operations for a geographically dispersed organization of 600+ personnel across 23 countries and 81 operational units.
• Supervised and developed a team of junior Marines, ensuring completion of professional development, certifications, fitness requirements, and career progression milestones.
• Managed the full lifecycle of personnel actions, including separations, leave requests, entitlements, evaluations, promotions, and special programs.

Executive-Level Correspondence & Workflow Management

• Reviewed, routed, tracked, and ensured accuracy for 100+ command correspondence documents requiring senior executive signature.
• Oversaw processing of 137+ military awards, 42+ promotions, 283+ electronic personnel action requests (EPARs), and 345+ leave/liberty requests.
• Maintained and updated over 90 command directives, including orders and bulletins, ensuring compliance and readiness across the command.

Data Integrity, Tracking & Compliance

• Ensured daily personnel accountability for 600+ Marines with 100% timeliness and accuracy.
• Managed and safeguarded official accountable mail, processing 60+ pieces of command-sensitive correspondence with strict adherence to handling requirements.
• Oversaw review and completion of programs such as Enlisted-to-Officer, Warrant Officer, MECEP packages, and JEPES evaluations.

Process Improvement & Continuity

• Created and maintained official turnover binders and inspectable administrative products, strengthening consistency, training, and compliance across the G-1.
• Streamlined administrative workflows that improved accuracy, reduced processing time, and enhanced clarity for supported units.

Leadership & Cross-Functional Support

• Served as G-1 Platoon Sergeant, managing morale, accountability, mentoring, readiness, and welfare of the Marines in the section.
• Hand-selected for additional executive-support duties, demonstrating trustworthiness, adaptability, and reliability in high-visibility roles.
• Served as a certified Martial Arts Instructor for the unit, contributing to training, discipline, and physical readiness initiatives.