Matthew Kloiber
Moore,United States
Summary
As a highly motivated and results-driven sales professional with over 15 years of experience, I possess a proven track record of achieving and exceeding sales targets while providing excellent customer service. With strong leadership and communication skills, I can manage and leader various teams. As a collaborative team player, I am adept at building and maintaining relationships with both internal and external stakeholders, resulting in increased customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Holland Creative
02.2021 - Current
- Ensure Customer Health and Experience with the company as well as customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance and customer satisfaction.
- Handle high call/communication volume daily. Creating sales campaigns and helping customers maximize their value in the company.
Inside and Outside Sales /Customer Success Specialist
Piping Alloys Inc
05.2008 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered high volume customer calls promptly. Meet daily with customers to promote, sale products and address any concerns customers may have.
Education
Bachelor of Science - Business Management
Oklahoma State University Online
Stillwater, OK12.2025
Associate of Science - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK05.2020
Skills
- Effective Leadership
- Excellent Written and Verbal Communication
- Negotiation
- Sales
- Fast Learner With Technical Skills
- Training and Equipping Others For Success
- Customer Relations and Customer Success
- Organization Design
- Detail Oriented
- Problem Solving
References
Philip Nguyen, Friend/Boss, pjnguyen90@gmail.com, 580-656-7672
Alex Clark, Friend, alexclark_12@yahoo.com, 918-575-2800
Devin Kish, Former Co-worker, dkish@pipingalloys.com, 405-429-0016
Timeline
Customer Success Manager
Holland Creative
02.2021 - Current
Inside and Outside Sales /Customer Success Specialist
Piping Alloys Inc
05.2008 - 01.2021
Bachelor of Science - Business Management
Oklahoma State University Online
Associate of Science - Diversified Studies
Oklahoma City Community College
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