Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Knauber

Broken Arrow,Oklahoma

Summary

Dynamic Sales Manager excelling in entertainment group sales and VIP client relations. Expert in contract negotiation and strategic outreach, contributing to a hotel's AAA Four Diamond status. Renowned for delivering personalized guest experiences while ensuring operational precision and confidentiality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Manager

Tulsa Club Hotel - Curio Collection By Hilton
Tulsa, OK
11.2023 - 08.2025
  • Assigned to entertainment and wedding room block market segment.
  • Manage all entertainment and wedding room block sales, overseeing the full sales cycle and ensuring every group experience is professional, discreet, and personalized.
  • On-site point of contact for entertainment arrivals, VIP guest needs, and group transportation, including coordinating hotel shuttle service and managing high-profile check-ins and departures.
  • Host and coordinate accommodations for A-list music artists, actors, influencers, directors, and production teams, handling sensitive and customized requests with precision.
  • Utilize Hilton systems (OnQ PMS, RAPID, Property Engagement Platform, and Salesforce Amadeus Delphi) to manage group blocks, rates, rooming lists, and reporting with accuracy.
  • Lead cross-department collaboration to support group execution, including front desk, valet, housekeeping, and food & beverage teams.
  • Oversee banquet bar operations using Infogenesis POS, ensuring successful service for private events and entertainment group functions.
  • Create and manage weekly social media content for @TulsaClubHotel and @ChamberTulsaClub across Instagram, Facebook, and LinkedIn, helping to promote hotel offerings and engage potential group clients.
  • Conduct market research and competitive analysis to identify new entertainment sales opportunities, build industry relationships, and increase high-yield group revenue.
  • Proud contributor to the Tulsa Club Hotel's achievement of AAA Four Diamond status, a reflection of commitment to service excellence and operational precision.

Food & Beverage Supervisor

Tulsa Club Hotel - Curio Collection By Hilton
Tulsa, OK
03.2023 - 10.2023
  • Supervised food and beverage service, maintaining high guest satisfaction through efficient coordination with kitchen and waitstaff.
  • Implemented and enforced First-In, First-Out (FIFO) inventory system to ensure product freshness and reduce waste.
  • Ensured compliance with all food safety and handling standards, including proper storage, labeling, and sanitation procedures.
  • Worked closely with kitchen team to expedite food delivery based on cook times and ticket flow during peak hours.
  • Handled guest concerns and escalated service issues calmly and professionally, ensuring timely resolution and preserving guest loyalty.
  • Assisted with onboarding and coaching of new team members, promoting a culture of accountability, teamwork, and service excellence.
  • Managed special requests and dietary accommodations, including food allergies and gluten-free options, ensuring accuracy and safety.
  • Delivered a personable, welcoming guest experience — greeting patrons, recommending menu options, and promptly serving beverages.
  • Contributed to consistently positive feedback from both regular guests and special event attendees, including VIP clientele.
  • Maintained strong knowledge of menu offerings, wine pairings, and service standards to support both casual dining and upscale events.

Front Desk Supervisor

Stoney Creek Hospitality
Broken Arrow, OK
01.2023 - 03.2023
  • Oversaw the selection, training, scheduling, and performance of all Front Office staff, ensuring exceptional service delivery throughout the guest stay experience.
  • Supervised day-to-day front desk operations, managed inventory, and implemented service strategies to maximize ADR, occupancy, and guest satisfaction.
  • Maintained expert-level knowledge of hotel features, amenities, room types, and services, enabling accurate communication and upselling opportunities.
  • Monitored group room blocks, daily occupancy, arrival/departure patterns, and group activities to proactively adjust operations and staffing.
  • Responded promptly to guest requests, concerns, and special needs, consistently resolving issues with professionalism and empathy.
  • Coordinated group check-ins and ensured seamless execution for conferences, weddings, and corporate stays, contributing to repeat business.
  • Handled TravelClick/GDS reservations, cancellations, and walk-ins, maintaining accurate documentation and ensuring data integrity.
  • Participated in revenue management discussions, monitored expenses, and enforced financial controls to reduce losses and optimize hotel profits.
  • Scrutinized house and master accounts to prevent aging balances, ensuring compliance with billing procedures.
  • Acted as Manager on Duty when assigned, following key control procedures and overseeing hotel operations in the absence of senior management.
  • Held supervisory responsibility over breakfast service and on-site Blind Buffalo Bar, coordinating staffing, supply needs, and guest satisfaction.
  • Performed Lead Front Desk Agent duties as needed, including team coaching, problem-solving, and guest relations.

Lead Front Desk Agent

Stoney Creek Hospitality
Broken Arrow, OK
08.2022 - 01.2023
  • Collaborated closely with the Front Office Manager to develop and deliver comprehensive training for new Front Desk Agents, ensuring consistency in service standards.
  • Supported the Sales Department by managing group room blocks and posting banquet charges accurately post-event.
  • Assisted in the creation and coordination of Banquet Event Orders (BEOs) to align with sales and operations needs.
  • Managed front desk communications, including answering calls and overseeing digital signage content for lobby reader boards.
  • Elected Property Ambassador of Fun, responsible for planning employee events, purchasing gifts for staff recognition, and presenting Employee of the Month/Year awards.
  • Actively engaged with all hotel departments to boost team morale and encourage a positive, motivated workplace environment.

Front Desk Agent

Stoney Creek Hospitality
Broken Arrow, OK
06.2021 - 08.2022
  • Processed guest check-ins and check-outs using OPERA PMS (Sept 2019 – May 2022) and StayNTouch PMS (from May 2022), maintaining accuracy and efficiency.
  • Assisted Sales Team by coordinating future and onsite group/client details, including creation and management of rooming lists.
  • Delivered guest requests promptly and professionally, enhancing overall guest satisfaction.
  • Answered and directed phone calls with courtesy and professionalism.
  • Maintained cleanliness and organization of front office area.
  • Completed daily activity logs, reporting notable events and operational issues.
  • Collaborated with housekeeping to monitor room status and ensure timely room readiness.
  • Designed and managed digital signage content displayed on TVs throughout the Conference Center to promote events and information.

Team Member

Schoenhofer Enterprises LLC DBA KFC
Bixby, OK
08.2020 - 06.2021
  • Took customer orders accurately via lobby and drive-thru POS systems, processed payments, and packed orders efficiently.
  • Coordinated cooking requests with kitchen staff to ensure timely preparation of menu items, including the signature secret recipe chicken.
  • Maintained product availability by stocking sauce containers and managing inventory replenishment in collaboration with the Manager On Duty.
  • Assisted with store cleanliness and sanitation, including dishwashing and general cleaning of dining and kitchen areas.
  • Supported Manager On Duty with end-of-day, weekly, and monthly inventory counts to maintain accurate stock control.
  • Managed proper thawing procedures by transferring chicken from freezer to walk-in fridge to maintain food safety standards.
  • Collaborated with team members to ensure smooth operation during busy periods, maintaining a positive and cooperative work environment.

Conference Services Associate / House Man /Front Desk Associate

Stoney Creek Hospitality
Broken Arrow, OK
04.2019 - 03.2020
  • Set up banquet and conference rooms according to diagrams, ensuring proper table arrangements and beverage stations based on client specifications.
  • Polished and wrapped silverware, maintaining high standards of presentation for events and dining services.
  • Prepared guest rooms for housekeeping by stripping linens, removing used amenities, and disposing of trash prior to room cleaning.
  • Maintained cleanliness of public areas through vacuuming and steam cleaning to uphold hotel standards.
  • Provided front desk support using OPERA PMS for guest check-in/out and data entry tasks.
  • Delivered guest requests promptly to enhance the overall guest experience.
  • Maintained an organized and clean front office environment.
  • Coordinated with housekeeping team to track room status and ensure accurate Vacant Inspected (VI) reporting.
  • Role concluded due to COVID-19 related layoffs.

Education

Bachelor of Science - Biology

University Of Oklahoma
Norman, OK
05-2026

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05.2022

Career Training - Pharmacology

Tulsa Technology Center - Health Sciences Center
Tulsa
05.2022

Some College (No Degree) - Biology

Tulsa Community College
Tulsa, OK

Skills

  • Entertainment Group Sales
  • VIP & High-Profile Client Relations
  • On-Site Group Management
  • Contract Negotiation & Rate Strategy
  • Hilton OnQ PMS / RAPID
  • Salesforce Amadeus Delphi CRM
  • Social Media Marketing & Engagement
  • Event Arrival & Departure Coordination
  • Room Block & Inventory Management
  • Cross-department collaboration
  • Banquet Bar Sales (Infogenesis POS)
  • Strategic Prospecting & Outreach
  • Discretion & Confidentiality
  • Transportation & Shuttle Coordination
  • Custom Guest Experience Planning
  • Problem Resolution & Service Recovery
  • Client File Accuracy & Documentation
  • Verbal & Written Communication

Certification

  • Food Handlers Issued by Tulsa Health Department - Expires 10/25/2026

Timeline

Sales Manager

Tulsa Club Hotel - Curio Collection By Hilton
11.2023 - 08.2025

Food & Beverage Supervisor

Tulsa Club Hotel - Curio Collection By Hilton
03.2023 - 10.2023

Front Desk Supervisor

Stoney Creek Hospitality
01.2023 - 03.2023

Lead Front Desk Agent

Stoney Creek Hospitality
08.2022 - 01.2023

Front Desk Agent

Stoney Creek Hospitality
06.2021 - 08.2022

Team Member

Schoenhofer Enterprises LLC DBA KFC
08.2020 - 06.2021

Conference Services Associate / House Man /Front Desk Associate

Stoney Creek Hospitality
04.2019 - 03.2020

High School Diploma -

Broken Arrow High School

Career Training - Pharmacology

Tulsa Technology Center - Health Sciences Center

Some College (No Degree) - Biology

Tulsa Community College

Bachelor of Science - Biology

University Of Oklahoma

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Matthew Knauber