Matthew Knight
Waxhaw,NC
Summary
Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Staples, The Office Supply Superstore
03.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
Order Management Specialist
Whirlpool
01.2023 - 03.2023
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
Merchandising Assistant Store Manager
Lowe's Home Improvement
04.2021 - 11.2022
- Assessed areas of service concern and developed improvement plans.
- Identified opportunities to reduce lead times and improve inventory management.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Department Manager
Lowe's Home Improvement
03.2020 - 04.2021
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Established team priorities, maintained schedules and monitored performance.
- Communicated with managers of other departments to maintain transparency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Specialist
Lowe's Home Improvement
05.2019 - 03.2020
- Negotiated contracts with clients and developed relationships with key personnel.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Trained and mentored new sales representatives.
- Drafted, finalized and submitted paperwork to complete sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Cashier
Lowe’s Home Improvement
05.2016 - 05.2019
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Built relationships with customers to encourage repeat business.
Education
Bachelors - Business Administration
Carson-Newman University
05.2019
High School Diploma - General Studies
Abingdon High School
05.2015
Skills
- Sales
- Customer Service
- Powerpoint
- Microsoft Office
- Word
- Data Entry
- Conflict Management
- Interviewing
- Records Management
- Time Management
- Retail Sales
- Store management
- Planograms
- Supervising experience
- Schematics
- Product and Service Sales
- Project Management
- Order Management
- Sales Expertise
- SAP
- Retail Operations
Timeline
Assistant Store Manager
Staples, The Office Supply Superstore
03.2023 - Current
Order Management Specialist
Whirlpool
01.2023 - 03.2023
Merchandising Assistant Store Manager
Lowe's Home Improvement
04.2021 - 11.2022
Department Manager
Lowe's Home Improvement
03.2020 - 04.2021
Sales Specialist
Lowe's Home Improvement
05.2019 - 03.2020
Cashier
Lowe’s Home Improvement
05.2016 - 05.2019
Bachelors - Business Administration
Carson-Newman University
High School Diploma - General Studies
Abingdon High School
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