Matthew Kopeika
Ferndale,MI
Summary
I'm a hard-working individual looking to find a career path that suits my strengths. Most of my experience has been technical and customer oriented, working primarily in the auto industry. However, I am currently looking to change career paths in search of more personal fulfillment. I have strong analytic and critical thinking skills as well as excellent written and verbal communication skills. I enjoy work which is mentally and socially engaging, and strive to find a career path in which all my needs and most of my wants can be met.
Overview
12
12
years of professional experience
Work History
Lead Instructor
Team Up Academy
02.2024 - Current
- Lead and instructed classes between 5-15 students on practical skills in a work training and placement program, helping students develop skills in math, soft skills, power-tools, resume building and interviewing
- Developed curriculum and lesson plans using creative analysis to determine what material would be beneficial to students, and how to teach it in the most intuitive ways
- Monitored feedback from students through personal contact and assessments to determine which areas of material required additional instruction
Technical Writer
Bosch Automotive
10.2017 - 03.2022
- Reviewed and analyzed data and schematics from big 3 automotive engineers and suppliers, then organized and illustrated new-model vehicle sub-systems and wiring diagrams for vehicle diagnostic use
- Helped implement new software which interpreted engineering data and provided dealership technicians with live-update diagnostics, resulting in drastically reduced diagnostic and repair time, as well as gaining the acquisition of new customer contracts
- Communicated with dealership personnel nation-wide to resolve problems regarding publications and diagnostics data and customer requests to fix errors or provide clarity
Program Manager
Sumiriko America
01.2016 - 06.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Developed strategic plans, setting clear objectives and achievable milestones for the team
- Managed cross-functional teams for successful project completion within deadlines and budgets
Technical Writer
Bosch Automotive
06.2014 - 01.2016
- Created wiring diagrams for future vehicles being released world-wide for both domestic and international platforms
- Analyzed vehicle modules and systems and plotted out their circuitry on paper using Adobe Illustrator and other software
- Used extreme attention-to-detail to ensure all information being represented was correct and followed strict formatting rules
Service Engineer
Ford Motor Company
05.2012 - 07.2013
- Reviewed dealership requests for warranty repair authorization while providing repair direction and guidance of warranty application through written responses
- Was responsible for the fair review of customer concerns while maintaining a high level of customer service and quality of work
- Utilized Ford database systems to determine the correct repair and any parts necessary to complete repairs while reporting customer and vehicle information for review by product development and manufacturing
Education
Bachelor of Science - Psychology
University of Michigan
Ann Arbor, MI04.2012
Bachelor of Arts - Creative Writing
Western Michigan University
Kalamazoo12.2009
Skills
- Automotive Diagnostics
- Spanish
- Adobe Suite
- Microsoft Suite
- Teaching
- Customer Service
- Writing
- Computers
- Technical Writing
- Lesson Planning
- Manufacturing
- Data Analysis
Timeline
Lead Instructor
Team Up Academy
02.2024 - Current
Technical Writer
Bosch Automotive
10.2017 - 03.2022
Program Manager
Sumiriko America
01.2016 - 06.2017
Technical Writer
Bosch Automotive
06.2014 - 01.2016
Service Engineer
Ford Motor Company
05.2012 - 07.2013
Bachelor of Science - Psychology
University of Michigan
Bachelor of Arts - Creative Writing
Western Michigan University
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