Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Kopoulos

East Hampton,NY

Summary

Versatile and diligent, I excel in customer interaction and efficient problem solving. Skilled in safe food handling and kitchen equipment operation, I consistently enhance customer satisfaction and streamline operations. My expertise in maintaining high sanitation standards and fostering teamwork has significantly contributed to workplace efficiency.

Overview

8
8
years of professional experience

Work History

Pool Technician

Bar None Pools & Spas
Sag Harbor, NY
05.2024 - 11.2024
  • Assisted with new employee training by educating staff on policies and procedures.
  • Responded to emergency pool maintenance requests, providing timely and effective solutions.
  • Performed routine maintenance on vehicles including oil changes and tire rotations.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Managed inventory of pool chemicals and maintenance supplies, ensuring adequate supplies were on hand.
  • Maintained chemical balance in pools by testing and adjusting chlorine, pH, and alkalinity levels.
  • Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Educated clients about best practices for maintaining cleanliness standards within their pools.
  • Dismantled malfunctioning equipment for repair or replacement purposes.
  • Inspected pools to identify any leaks or other problems that may need to be addressed.
  • Installed new pool equipment such as pumps, filters, lights and ladders.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Maintained an inventory of repair parts and supplies necessary to keep pools operational.
  • Inspected pool equipment such as pumps, filters, and heaters for proper operation and signs of wear.
  • Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
  • Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
  • Identified and fixed leaks in pool structures and plumbing using appropriate tools and techniques.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Advised clients on upgrades and improvements to enhance pool safety, efficiency, and aesthetics.
  • Kept records of parts and equipment used in projects to update inventory.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Carried out repairs and replacements on malfunctioning pool equipment, ensuring minimal downtime.
  • Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
  • Installed new pool equipment, including pumps, filters, heaters, and automated chemical feeders.
  • Reassembled repaired or replaced equipment according to manufacturer's specifications.
  • Notated and informed management teams of mechanical issues and unsafe conditions.
  • Completed scheduled appointments on time to drive quality service.
  • Performed upkeep and maintenance of mechanical rooms.
  • Completed seasonal shutdown of pools by draining, covering and storing equipment.
  • Maintained accurate records of service calls performed along with parts used during each call.
  • Performed routine cleaning of pools, including skimming, vacuuming, and brushing pool walls and floors.
  • Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
  • Installed new components or replaced defective parts to restore functionality.
  • Educated pool owners on proper pool maintenance practices and safety protocols.
  • Winterized outdoor facilities at end of season.
  • Conducted pool openings and closings at the beginning and end of the season, including winterizing pools.

Pool Technician

immaculate pools & spas
Sag Harbor, NY
03.2019 - 11.2024
  • Assisted with new employee training by educating staff on policies and procedures.
  • Responded to emergency pool maintenance requests, providing timely and effective solutions.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Managed inventory of pool chemicals and maintenance supplies, ensuring adequate supplies were on hand.
  • Maintained chemical balance in pools by testing and adjusting chlorine, pH, and alkalinity levels.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Educated clients about best practices for maintaining cleanliness standards within their pools.
  • Inspected pools to identify any leaks or other problems that may need to be addressed.
  • Installed new pool equipment such as pumps, filters, lights and ladders.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Maintained an inventory of repair parts and supplies necessary to keep pools operational.
  • Inspected pool equipment such as pumps, filters, and heaters for proper operation and signs of wear.
  • Identified potential hazards that could result in injury or property damage if left unchecked.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
  • Advised clients on upgrades and improvements to enhance pool safety, efficiency, and aesthetics.
  • Kept records of parts and equipment used in projects to update inventory.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Collaborated with landscaping and construction teams on integrated pool and backyard design projects.
  • Carried out repairs and replacements on malfunctioning pool equipment, ensuring minimal downtime.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
  • Installed new pool equipment, including pumps, filters, heaters, and automated chemical feeders.
  • Reassembled repaired or replaced equipment according to manufacturer's specifications.
  • Scheduled and conducted regular pool maintenance visits to ensure optimal pool conditions year-round.
  • Performed upkeep and maintenance of mechanical rooms.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Completed seasonal shutdown of pools by draining, covering and storing equipment.
  • Maintained accurate records of service calls performed along with parts used during each call.
  • Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
  • Installed new components or replaced defective parts to restore functionality.
  • Educated pool owners on proper pool maintenance practices and safety protocols.
  • Winterized outdoor facilities at end of season.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Conducted pool openings and closings at the beginning and end of the season, including winterizing pools.
  • Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
  • Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.

Customer Service/Lumber Yard Worker

Riverhead Building Supply Corp.
East Hampton, NY
01.2024 - 05.2024
  • Organized the yard according to product type and size.
  • Identified defective pieces of lumber by examining them closely for signs of damage.
  • Tagged items with identifying information before placing them into inventory.
  • Unloaded incoming shipments from trucks manually or with machinery.
  • Loaded and unloaded delivery trucks as needed.
  • Checked shipments against invoices to ensure accuracy of orders.
  • Operated forklifts, skid steers, man lifts and other equipment safely.
  • Cut wood to customer specifications using saws, planers, routers and other tools.
  • Stacked material in a safe manner on pallets or racks ready for shipment.
  • Assisted customers with selecting materials for their projects.
  • Followed safety protocols while working in the yard environment.
  • Separated recyclable materials from waste products.
  • Provided support to fellow workers when needed.
  • Inspected and measured lumber for defects and dimensions.
  • Loaded lumber onto trucks for delivery to job sites.
  • Checked incoming shipments for accuracy and quality control.
  • Cleaned work area daily including sweeping floors and organizing storage areas.
  • Maintained inventory of lumber stock.
  • Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
  • Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
  • Sorted and stacked lumber based on size and type according to company and regulatory policies.
  • Operated saws, forklifts and wood splitters.
  • Accurately assembled orders and built loads for delivery.
  • Learned lumber products and manufacturer differences to give customers sound advice on building materials.
  • Boosted sales by recommending target materials and products to enhance planned purchases.
  • Assisted contractors and other customers find products and load vehicles.
  • Loaded and unloaded materials like drywall, shingles, and plywood for customers.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Secured items in truck by strapping over protective padding.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.

Counter Service Pizza Maker

American Pie Pizzeria
Bridgehampton, NY
01.2018 - 12.2019
  • Kept customer and food preparation areas clean and well-organized.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Scrubbed and polished counters to remove debris and food.
  • Tailored orders to address customer allergies and gluten concerns.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Baked pizzas in ovens at temperatures up to 500 degrees Fahrenheit.
  • Ensured that all food products were stored correctly according to food safety guidelines.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Operated cash registers accurately to process customer payments.
  • Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Adhered to health department regulations regarding sanitation standards while working in kitchen areas.
  • Greeted customers in a friendly and courteous manner.
  • Placed prepared pizzas into boxes for delivery or pickup orders.
  • Removed finished pizzas from ovens with spatulas or trays.
  • Rolled out dough to form crusts of the desired size and thickness.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Assisted with preparation of salads, sandwiches, appetizers, and desserts, as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Spread sauce over the surface of the pizza crusts with a spoon or ladle.
  • Maintained safe food handling practices to prevent germ spread.
  • Followed food safety guidelines when preparing foods for customers.
  • Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly.

Food Runner

The Boat House Restaurant
Springs , NY
03.2017 - 10.2017
  • Assisted servers in setting up tables for guests.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Organized food orders and ensured accuracy of items served to customers.
  • Adhered to food safety and handling protocols to maintain a hygienic service environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
  • Ensured compliance with health code regulations related to food storage temperatures.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Maintained a clean and organized work area throughout shift operations.
  • Facilitated communication between the kitchen and the dining staff to enhance guest experience.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.
  • Followed proper sanitation guidelines when handling food products.
  • Assisted with the setup and breakdown of the dining area before and after service hours.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Effectively multitasked within fast-paced environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

East Hampton High School
East Hampton, NY
06-2010

Skills

  • Food safety measures
  • Customer interaction
  • Verbal and written communication
  • Cleaning and sanitizing
  • Food allergy awareness
  • Food presentation
  • Salad and sandwich assembly
  • Hygiene practices
  • Taking orders
  • Food preparation
  • Food safety procedures
  • Kitchen cook lines
  • Supply restocking
  • Menu memorization
  • Ingredients preparation
  • Kitchen organization
  • Knife usage
  • Speed and efficiency
  • Attention to detail
  • Phone etiquette
  • Oven operation
  • Workstation organization
  • Product stocking and rotating
  • Teamwork and collaboration
  • Heavy lifting
  • Inventory rotation
  • Kitchen equipment operation
  • Order accuracy
  • Dependable and responsible
  • Order taking and processing
  • POS systems
  • Quality assurance
  • Safe food handling
  • Seafood handling
  • Maintaining freshness
  • Portion control
  • Product display
  • Truck unloading
  • Hospitality and accommodation
  • Cutting and trimming
  • Sales promotion
  • Workplace safety
  • Waste reduction
  • Sanitation procedures
  • Weighing and packaging
  • Sanitation and food safety

Timeline

Pool Technician

Bar None Pools & Spas
05.2024 - 11.2024

Customer Service/Lumber Yard Worker

Riverhead Building Supply Corp.
01.2024 - 05.2024

Pool Technician

immaculate pools & spas
03.2019 - 11.2024

Counter Service Pizza Maker

American Pie Pizzeria
01.2018 - 12.2019

Food Runner

The Boat House Restaurant
03.2017 - 10.2017

High School Diploma -

East Hampton High School

Similar Profiles

CREATE PROFILE
Matthew Kopoulos