Matthew Kossove
Saint Johns,FL
Summary
Highly motivated results driven professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Business Owner
Appliance Rx
Saint Johns, FL
04.2023 - Current
- Negotiated contracts with vendors for services.
- Optimized and structured tasks to successfully meet service and sales objectives.
- Oversaw office operations while directing employee performance
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Master Service Technician
Fields Appliance Repair
Orlando, FL
05.2021 - 03.2023
- Performed advanced diagnostics and troubleshooting of sophisticated electrical, mechanical, and hydraulic systems on a variety of appliances.
- Maintained accurate records of service performed in customer files to ensure complete documentation of repair work.
- Provided detailed reports outlining all findings from inspections and repairs to customers.
- Communicated effectively with customers regarding their service needs and concerns.
- Assisted with training junior technicians in proper procedures for servicing appliances.
- Kept detailed records of repairs, labor involved and parts used.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Owner
Littleton Appliance Repair
Denver, CO
01.2017 - 05.2021
- Provided technical support over the phone for customers who need assistance with their appliances.
- Maintained records of service calls made including customer contact information.
- Assisted in training new technicians on repair techniques.
- Identified potential issues that may arise with an appliance before completing a repair.
- Maintained part inventory for on-site installation, maintenance, and repair of appliances.
- Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Owner
Simply Romantic Weddings
Orlando, FL
11.2013 - 11.2016
- Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
- Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
- Enforced safety protocols during rehearsals, ceremonies and receptions to ensure guests' wellbeing.
- Collaborated with colleagues on marketing strategies such as email campaigns or social media posts promoting business offerings.
- Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
- Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
Barista Shift Supervisor
Starbucks
Denver, CO
03.2008 - 09.2012
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Ensured compliance with health department regulations related to food handling practices.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Operations Manager
The Title Team
Tampa, FL
01.2006 - 02.2009
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Telecommunications Sales Representative
Sprint PCS
Tampa, FL
01.2001 - 12.2005
- Updated knowledge base regularly with information about new technologies and industry trends.
- Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions.
- Maintained accurate records of customer accounts in a CRM system.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Demonstrated effective problem solving skills when handling complaints or resolving conflicts between customers and the company.
- Participated in team meetings to discuss industry trends, competitive offerings, pricing strategies.
Education
Associate of Science - Business Management
St. Petersburg College
Clearwater, FL01-2001
Skills
- Contract negotiation
- Office operations
- Customer satisfaction
- Service documentation
- Sales strategies
- Customer relationship management
Accomplishments
- Recognized for sales results with multiple awards: all inclusive vacation for two to Mexico, several large screen televisions, a paid vacation to the Preakness Stakes, President's Club (top 1% of over3,000 employees), and several trips to Disney World.
Timeline
Business Owner
Appliance Rx
04.2023 - Current
Master Service Technician
Fields Appliance Repair
05.2021 - 03.2023
Owner
Littleton Appliance Repair
01.2017 - 05.2021
Owner
Simply Romantic Weddings
11.2013 - 11.2016
Barista Shift Supervisor
Starbucks
03.2008 - 09.2012
Operations Manager
The Title Team
01.2006 - 02.2009
Telecommunications Sales Representative
Sprint PCS
01.2001 - 12.2005
Associate of Science - Business Management
St. Petersburg College
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