Matthew Kravulski
Sierra Vista,AZ
Summary
Dedicated Customer Support Associate with a strong focus on resolving inquiries promptly and accurately. Leveraged attention to detail in order processing and team leadership to enhance response times, achieving a 30% increase in ticket resolution efficiency. Committed to fostering exceptional customer experiences through collaboration and effective communication.
Overview
3
3
years of professional experience
Work History
Mountain Rescue
U.S. Army Operations Center
Yakima Training Area, WA
06.2021 - 08.2024
- Lead small team initiatives to improve response times, resulting in a 30% increase in daily ticket resolution.
- Collaborated with cross-functional team members to streamline communication protocols, improving overall customer experience.
- Managed high-volume customer interactions, resolving inquiries on first contact to enhance customer satisfaction.
- Exercise meticulous attention to detail while processing orders and managing sensitive customer information, ensuring 100% data accuracy.
- Translated complex service procedures into clear information for non-technical users, facilitating better understanding and compliance.
Education
BA - History
Midwestern State University
Wichita Falls, TX01-2004
Skills
- Customer Service:
- Conflict Resolution, Order Processing, Inquiry Management, Active Listening, Quality Assurance
- Operations:
- Help Desk Support, Data Entry Accuracy, Multi-line Phone Systems, Record Management
- Soft Skills:
- Leadership, Professionalism, Adaptability, Collaborative Teamwork, High Attention to Detail
- Technical Proficiency:
- Microsoft Office Suite (Word, Excel, Outlook), CRM Software, Help Desk Ticketing Systems
ADDITIONAL INFORMATION
- Reliability:
- Proven history of punctuality and commitment to onsite operational requirements.
Timeline
Mountain Rescue
U.S. Army Operations Center
06.2021 - 08.2024
BA - History
Midwestern State University