Matthew Krawczyk
Lawtons,NY
Summary
Results-driven Automotive Service Advisor with a strong focus on customer satisfaction and sales growth. Known for exceptional problem-solving skills and effective communication, consistently exceeding service goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Automotive Service Advisor
Emerling Chrysler Dodge Jeep Ram
Springville, New York
01.2022 - 08.2025
- Greeted customers, identified their needs and provided advice on automotive services.
- Scheduled service appointments to optimize technician availability and customer convenience.
- Collaborated with parts department to ensure timely availability of necessary components.
- Upsold additional products such as oil changes, tire rotations, brakes, and batteries.
- Provided estimates of repair costs to customers and discussed options with them.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Managed service files and records using dealership management software effectively.
- Improved product knowledge on continuous basis to provide optimal service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Automotive Service Advisor
Gowanda Ford
Gowanda, New York
06.2007 - 01.2022
- Greeted customers, identified their needs and provided advice on automotive services.
- Scheduled service appointments to optimize technician availability and customer convenience.
- Collaborated with parts department to ensure timely availability of necessary components.
- Upsold additional products such as oil changes, tire rotations, brakes, and batteries.
- Provided estimates of repair costs to customers and discussed options with them.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Managed service files and records using dealership management software effectively.
- Improved product knowledge on continuous basis to provide optimal service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Automotive Service Advisor
Valone Ford Lincoln Of Fredonia
Fredonia, NY
05.2006 - 05.2007
- Greeted customers, identified their needs and provided advice on automotive services.
- Scheduled service appointments to optimize technician availability and customer convenience.
- Collaborated with parts department to ensure timely availability of necessary components.
- Upsold additional products such as oil changes, tire rotations, brakes, and batteries.
- Provided estimates of repair costs to customers and discussed options with them.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Managed service files and records using dealership management software effectively.
- Improved product knowledge on continuous basis to provide optimal service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Automotive Finance Manager
Shults Ford Lincoln Mercury
Fredonia, New York
05.2003 - 05.2006
- Assisted customers with financing options for vehicle purchases.
- Processed credit applications and verified customer information accurately.
- Explained financing terms and conditions to customers effectively.
- Developed strong relationships with banks and financial institutions for partnerships.
Automotive Sales Consultant
Shults Ford Lincoln Mercury
Fredonia, NY
05.1994 - 05.2003
- Engaged customers to understand their automotive needs and preferences.
- Demonstrated vehicle features and benefits to potential buyers.
- Maintained up-to-date knowledge of product inventory and promotions.
- Facilitated test drives, showcasing vehicle performance and handling capabilities.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Education
Some College (No Degree) -
Westminster College
PennsylvaniaSkills
- Customer relationship management
- Appointment scheduling
- Estimate preparation
- Dealership software proficiency
- Product upselling
- Vehicle inspection
Affiliations
Gardening and Traveling
Certification
- Ford Master Certified Service Advisor
References
References available upon request.
Timeline
Senior Automotive Service Advisor
Emerling Chrysler Dodge Jeep Ram
01.2022 - 08.2025
Automotive Service Advisor
Gowanda Ford
06.2007 - 01.2022
Automotive Service Advisor
Valone Ford Lincoln Of Fredonia
05.2006 - 05.2007
Automotive Finance Manager
Shults Ford Lincoln Mercury
05.2003 - 05.2006
Automotive Sales Consultant
Shults Ford Lincoln Mercury
05.1994 - 05.2003
Some College (No Degree) -
Westminster College
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