Matthew Krumm
Lufkin,TX
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
12
12
years of professional experience
Work History
Certified Training General Manager
Inspire Brands
Sandy Springs, GA
10.2012 - 07.2024
- Coordinated training activities for new managers to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with District Manager and General Managers to develop action plans for implementation.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed regular cycle counts to ensure accuracy of inventory records.
Collections Manager
Rent A Center Warehouse & Retail Store
Fort Worth , TX
06.2024 - 10.2024
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
Education
High School Diploma -
Keller High School
Keller, TX05-2003
Skills
- Schedule Management
- Expense Control
- Financial Administration
- Labor Cost Controls
- Staff Motivation
- Strategic Planning
- Leadership and team building
- Training and Development
- Problem Resolution
- Team Leadership
- Training and coaching
- Proficient in Microsoft Office
- Multi-unit Operation Management
- Operations Oversight
- Workflow Planning
- Sales
- Customer Relationship Management
- Quality Management
- Employee Scheduling
- Multimillion-dollar P&L Management
Accomplishments
- Recognized for being in the top 10% of the company year after year.
- Invited to participate in development program for multi unit management.
Timeline
Collections Manager
Rent A Center Warehouse & Retail Store
06.2024 - 10.2024
Certified Training General Manager
Inspire Brands
10.2012 - 07.2024
High School Diploma -
Keller High School