- Participate in basketball, football, and softball clubs at school recreational activities
- Passions for biking and exploring outdoors
- Enjoy cooking and trying new recipes
- Enjoy exploring famous landmarks, historical sights, and travel experiences
Matthew Kuglitsch
Pewaukee,WI
Summary
Versatile and dynamic professional with a proven track record at Frank Beverage Group, excelling in event planning and execution, and client relations. Demonstrated ability to enhance customer satisfaction and streamline operations, with a flair for training staff and managing logistics. Skilled in adapting to change and ensuring meticulous on-site execution, embodying professionalism and punctuality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver Assistance
Frank Beverage Group
12.2024 - Current
- Adapt to constant changes in routes or schedules with minimal disruption.
- Contributed to smooth operation while assisting drivers with delivery of hundreds of products
- Enhances customer satisfaction with prompt and consistent time management
Special Events Manager
Frank Beverage Group
04.2023 - 08.2024
- Managed event logistics, planning, and booking
- Increased guest satisfaction by ensuring events run smoothly
- Attentively responding to customer service issues.
- Coordinated events of large gatherings
- Required significant physical labor expenditure for extended period of time
- Developed detailed checklists to ensure smooth operation during events
Barista Shift Manager
Brewers Two Cafe
05.2021 - 04.2023
- Enhanced customer satisfaction through efficient service and personable interactions
- Maintained equipment functionality through regular maintenance and repair checks
- Trained new employees on proper techniques, policies, and customer service skills
- Adapted service and products to fit customer requests
Education
Bachelor of Arts - Political Science, Criminal Justice
University of Wisconsin-Madison
Madison, WI05-2027
High School Diploma -
Pewaukee High School
Pewaukee, WI06-2023
Skills
- Client Relations
- Professionalism and punctuality
- Event Planning and Execution
- Time Management
- On-Site Execution
- Brand Representation
Certification
- Microsoft Word/Excel Certified
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
Interests
Timeline
Delivery Driver Assistance
Frank Beverage Group
12.2024 - Current
Special Events Manager
Frank Beverage Group
04.2023 - 08.2024
Barista Shift Manager
Brewers Two Cafe
05.2021 - 04.2023
Bachelor of Arts - Political Science, Criminal Justice
University of Wisconsin-Madison
High School Diploma -
Pewaukee High School
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