Matthew Kukor
Slice Merchant Services
Lanoka Harbor,NJ
8
years of professional experience
IT professional prepared for challenges of providing top-tier technical support. Adept at diagnosing and resolving complex technical issues, ensuring high user satisfaction. Known for team collaboration, adaptability, and commitment to achieving results.
Work History
Level 2 Technical Support Technician
10 Months- Execute advanced merchant installations nationwide, including kiosks, kitchen displays, and bulk multi-device deployments (5+ units)
- Diagnose and resolve complex hardware/connectivity issues; migrate inventory from legacy POS platforms (Toast, SpotOn, Shopify)
- Administer Clover SaaS plans and third-party integrations; reprogram devices for Transfer of Business transitions via processor portals
- Mentor Level 1 technicians on installation and troubleshooting best practices
- Solve Tickets in a timely manner while maintaining White-Glove Service for all Merchants
Level 1 Technical Support Specialist
3 Months- Installed and trained users on POS systems including Clover, Valor, Dejavoo, and ChargeAnywhere, ensuring smooth implementation.
- Guided small-business owners in optimizing use of their new POS systems to maximize operational efficiency.
- Resolved technical issues for clients, improving user experience and increasing customer satisfaction.
ADVANCED REPAIR AGENT
11 Months- Resolved complex software and hardware repairs with high accuracy, ensuring customer satisfaction.
- Completed a wide array of repairs on iOS and MacOS devices, adhering to Apple and ITC standards for quality assurance.
- Complete in-depth malware removal and operating system restoration including BSOD recovery.
- Provided immediate technical advice to clients based on their individual tech knowledge.
- Assist customers’ needs by providing technical support over the phone, email, or in-person.
CONSULTATION AGENT
1 Year 5 Months- Diagnosed and performed quick repairs or recommended solutions for clients' personal products, enhancing customer satisfaction.
- Educate clients on product features, functionality, and best practices to optimize their use of technology.
- Educated clients on product features, functionality, and best practices, empowering them to optimize technology use.
SALES ADVISOR
1 Year 11 Months- Maintained product knowledge to provide relevant information to clients, enhancing their purchasing decisions.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, demonstrating extensive product knowledge and features.
- Developed visual merchandising displays to enhance product visibility and drive sales.
CERTIFIED VERIZON ADVISOR
7 Months- Developed solutions and cultivated strong client relationships.
- Delivered informative updates on seasonal and flash deals from various cellular carriers.
- Led customer engagement initiatives to enhance shopping experience and drive sales.
- Mentored junior advisors on product knowledge and customer service best practices.
- Developed training materials to improve team performance and product understanding.
SALES ASSOCIATE
2 Years 8 Months- Maintained store appearance and participated in inventory management to ensure product availability.
- Built rapport through engaging conversations and provided honest recommendations to enhance customer experience.
- Led team in achieving sales targets through effective product knowledge and customer engagement strategies.
- Mentored junior associates, fostering skill development and improving overall team performance.
- Implemented inventory management practices, enhancing stock accuracy and reducing discrepancies.
Education
- GAME DEVELOPMENT / COMPUTER SCIENCE
- COMPUTER SCIENCE
HIGH SCHOOL DIPLOMA & CERTIFICATION - FILM STUDIES
Skills
Salesforce
Technical support
Advanced Troubleshooting
Windows/Mac OS Knowledge
Technical Documentation
Microsoft Office Suite
Client Relations
Team Communication
Wireless networking
System diagnostics
Software installation
Remote desktop management
Interests
Avid Travler
DJing
Music Production
Virtual Reality
Timeline
Level 2 Technical Support Technician
Slice Merchant Services
10.2025 - CurrentRead More
Level 1 Technical Support Specialist
Slice Merchant Services
07.2025 - 10.2025Read More
ADVANCED REPAIR AGENT
BEST BUY/GEEK SQUAD
08.2024 - 07.2025Read More
CONSULTATION AGENT
BEST BUY/GEEK SQUAD
03.2023 - 08.2024Read More
CERTIFIED VERIZON ADVISOR
BEST BUY
08.2022 - 03.2023Read More
SALES ADVISOR
BEST BUY
04.2021 - 03.2023Read More
SALES ASSOCIATE
JWG FINE WINE & SPIRITS
08.2018 - 04.2021Read More
EAST BRUNSWICK VOCATIONAL & TECHNICAL HS
HIGH SCHOOL DIPLOMA & CERTIFICATION from FILM STUDIES
Read More
MIDDLESEX COUNTY COLLEGE
from COMPUTER SCIENCE
Read More
BROOKDALE COMMUNITY COLLEGE
from GAME DEVELOPMENT / COMPUTER SCIENCE
Read More