Matthew Kunes
Clinton Township,MI
Summary
A Results-driven IT manager with 10+ years of experience leading cross-functional teams in the development and implementation of complex IT solutions. Proven track record of delivering projects on time and within budget, while fostering a collaborative and innovative work environment. Team-oriented IT leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior IT Group Manager, Senior IT Manager
Ford Motor Company
06.2014 - Current
- Responsible for coordinating, planning, and leading computer-related activities throughout Fords IT organization
- Strong leadership skills with a track record of building and managing high-performing teams
- Responsible for leading key initiatives in Fords Cloud Strategies, SaaS based development and Google Platforms
- Senior Manger Cloud Platforms Globally - Container-as-a-Service/Kubernetes Platform & Services
- Partnered w/ team to implement sustainable agile practices (agile ceremony cadence, team working agreements, and work product lifecycle)
- Partnered w/ CaaS Product Owner to build and manage Container’s service strategic roadmap
- Managed team backlog and work item life cycle for task, user story, and feature delivery
- Delivered multiple new OpenShift environments across Ford private cloud and multiple public cloud providers
- Partnered w/ team to develop a sustainable 24x7 “follow the sun” operations model for platform support
- Increased personal technical expertise by pairing w/ various team members and taking rotations in the team’s 24x7 support schedule
- Azure Redis OR Confluent Kafka
- PCF
- CaaS (Kubernetes)
- VMs Senior Manger IT Product Owner – Amazon Web Services (AWS) Cloud Hosting Team
- Interim Product Manager and Delivery Lead for the Amazon Web Services Team
- Led the delivery of Ford’s initial enterprise presence in the AWS Cloud
- Effort included the delivery of Ford’s AWS Control Tower and numerous Ford IT Architecture approved services to be offered via AWS’ Service Catalog
- Partnered w/ newly assembled team to establish sustainable agile practices
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Conducted routine inspections to check quality and compliance with established specifications.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Monitored team performance to identify productivity improvement opportunities.
- Delegated tasks strategically and monitored progress for timely completion.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Guided organizational technology strategy and roadmaps.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
Senior Manger IT Product Owner
Ford Motor Company
03.2012 - Current
- Cloud Foundry Platform/Service Team IT Product Manager for Ford’s Cloud Foundry Platform-as-a-Service (PaaS) Team
- Led the team through Ford’s first pilot to transform Operations teams into full end-to-end service teams
- Led the successful agile (lean) transformation of the team from a traditional waterfall delivery structure
- Partnered w/ team to implement sustainable agile practices (agile ceremony cadence, team working agreements, and work product lifecycle)
GIVIS Program Manager, Senior Program Manager
Ford Motor Company
03.2012 - 06.2014
- Implement and upgrade Site Builder to SharePoint 2007, You will lead a global team of Client Partners who are responsible for supporting and driving consistency with Indeed’s top global clients
- Become the subject matter expert and trusted advisor on all programs, projects and products managed by your team
- Influence client strategy and performance on a global scale, with a focus on Core + New products - including Indeed Hiring Platform
- Empower your team to source + synthesize product / strategy feedback to key organizations, leveraging existing feedback frameworks
- Collaborate cross-functionally and network internally to accomplish goals
- Be ready to build processes from scratch and implement strategies that can quickly scale globally
- Maintain a global lens at all times
- Advance the Global Accounts program, and other team initiatives through flawless project management that keeps all internal and external stakeholders informed and aligned
- Engage CS leadership, gather feedback, identify key priorities and deeply understand what is needed to strengthen Indeed IQ and the Global Accounts Program strategy within CS
- Ensure your team has clear channels through which to route feedback from clients, CS and internal partners to facilitate new solutions and translate challenges into product opportunities
- Hold your team accountable to defined KPIs, SLAs and measures of success
- When not available, seek to create
- Embrace the remote work environment
- Promote a trusting, inclusive, positive and motivating team culture that spans multiple geographies
- Prioritize training and career development opportunities for all members of the team
- Data warehouse
- Azure Cloud Platforms
GM IT Telecom Program Manager, Senior IT Program Manager
TEK Systems
01.2010 - 03.2012
- SharePoint 2007/2010 implementation and developer experience with CMS global systems
- Implement and upgrade Site Builder to SharePoint 2007
- Project Manager for the Enterprise Implantation from MOSS 2007 to Moss 2010 for CMS
- SharePoint Designer for multiple SharePoint sites in CMS
- SharePoint Publisher for CMS Sites
- SharePoint designer for the HRSS Project for CMS
- SharePoint designer for the Onboarding BPO for CMS
- SharePoint Share Drive Migrations
- Agile and Scrum trained
- Excellent written and verbal communication skills
- Excellent communication and process management skills
- Project manager on CMS projects from original concept through the final implementation
- Managing the governance process adherence, project continuity, and stakeholder management
- PMO Experience
- PMO methodology development
- Project plans and all aspects of project management
- Responsible for tracking IT Projects
- Responsibility for overall coordination, status reporting and stability of project-oriented work efforts
- Direct responsibility for managing business relationships within IT
- As the Project Manager is responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of business partners
- All project management functions
- Develops project budgets and is responsible for performance against financial parameters and monitoring and reporting on projects
- PMO methodology development
- Develops and implement management processes to ensure the smooth initiation of new contracts
- Proven knowledge of application architectures, programming languages, mainframe and distributed system design and operations
- Change Management
- Managed third party contracts
- Customer Relationship Management
- Knowledge of Lotus Notes and Microsoft Exchange
- Strategic planning throughout CMS
- System Architecture for CMS Systems
- Forecast variances and track cost reductions
- Responsible for specialized projects and account support
- Liaison between CMS and third-party vendors
- Implementing VOIP to CMS locations
- BrightWing/GM-SharePoint IT Project Manager Cloud Platforms
SharePoint Project Manager
General Motors
08.2011 - 01.2012
- SharePoint 2007/2010 implementation and developer experience with GM global systems
- Implement and upgrade Site Builder to SharePoint 2007
- Project Manager for the Enterprise Implantation from MOSS 2007 to Moss 2010 for GM
- SharePoint Designer for multiple SharePoint sites in GM
- SharePoint Publisher for GM Sites
- SharePoint designer for the HRSS Project for GM
- SharePoint designer for the Onboarding BPO for GM
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
GM, Benefit Manager
IT Projects
09.2009 - 11.2009
- Reporting quarterly and annual forecasts
- Strategic planning throughout, in Global Operations
- System Architecture for GM Systems
- Forecast variances and track cost reductions
- Responsible for specialized projects and account support
- Liaison between GM and third-party vendors
- Responsible for all spending and tracking of my GM Projects
- Experience working with off shore resources in Mexico and India
- TPI-Contracts Management Multiple Clients – Advisor Benefits
- Advisor, Excellent written and verbal communication skills
- Excellent communication and interpersonal skills
- Coordinates and advises clients on Benefits contracts
- Assists in the preparation for negotiation in the benefits contracts
- Develops and implement management processes to ensure the smooth initiation of new contracts
- SharePoint 2007/2010 implementation and developer experience with various clients
- Base Cases and models
- Working with Health &Welfare, Defined Benefit, Defined Contribution and Compensation Plans
- PeopleSoft, Taleo and HRIS
- Health Care Market research, All SLAs management and facilitation
- Contract negotiations
- Procurement and eprocurement
- Contract and manage services support
- Manage and create Service Level Agreements
- Manage and create contract change controls
- Assist with the Benefit selection for the clients]
- Customer Relationship Management
- Coordinates Benefits plans for 401K, Renewal of the contract with the clients
- Experience working with off shore resources in Mexico and India
- Blockbuster - Contractor with TPI Consultant IT
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Manager
General Motors Co
10.2008 - 09.2009
- Coordinates the operational monitoring of the vendor services and facilitates the resolution of disputes related to performance related issues
- Facilitates vendor and business unit issue identification and management
- Coordinates problem escalation and dispute resolution
- Assists in the preparation for negotiation of IT services contracts with vendors
- Manages disputes through formal dispute resolution channels and establishes such channels where necessary
- Co-ordinate’s involvement of Client legal counsel as required
- Develops and implements management processes to ensure the smooth initiation of new contracts
- Manage and create Service Level Agreements
- Manage and create contract change controls
- IT audits compliance
- Proactively manages and develops key vendor relationships
- Manages and escalates key vendor problems related to vendor account management or vendor project staff
- Assists in the preparation and review of responses to RFPs
- Facilitates vendor performance related report card data collection and reporting as requested
- Tracks and reports on contract situations, liaising with financial team for financial reporting matters
- Develops and maintains a working knowledge of corporate level contract obligations e.g., MSA – acting as a co-ordination point for Client
- Develops and implements contracting governance model and practices and procedures for contracting
- SharePoint 2007 implementation and developer experience with various clients
- Project plans and all aspects of project management
- Implementing and developing a Customer Satisfaction Survey
- Developing a policy and procedures manual
- Customer Relationship Management
- Working with the governance service team in India for Blockbuster account
- Experience working with off shore resources in Mexico and India
- All aspect of contract management working with Blockbuster
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Contractor
General Motors Corporation
09.2007 - 10.2008
- Coordinates the operational monitoring of the vendor services and facilitates the resolution of disputes related to performance related issues
- Facilitates vendor and business unit issue identification and management
- Coordinates problem escalation and dispute resolution
- Assists in the preparation for negotiation of IT services contracts with vendors
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Project Manager
General Motors Corporation, Tek Systems, Hewlett-Packard
09.2005 - 10.2007
- Working with GM plants and global operations to deploy projects within GM’s Information Systems and Services organization (IS&S)
- Projects I have worked on End of Serviceable Life, NT Sunset, Gepics, Gsip, Gpmc, SNA Fix tactical infrastructure over the past three years
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
Masters of Science Degree - Business Management and Human Resources
Central Michigan University
Mount Pleasant, MI05.2006
Bachelor’s Degree - Business Administration
Davenport University
Warren, MI12.2004
Associate Degree - Arts
Macomb Community College
Warren, MI06.2002
Business Administration - undefined
Ferris State University
Big Rapids, MI01.1998
Skills
- Programming Languages
- NET (Visual Basic & C#)
- HTML
- CSS
- JavaScript
- Bash
- Shell Scripting
- Java
- J2EE
- SQL
- IDE Experience
- Visual Studio
- VS Code
- IBM Rational Software Architect
- QlikView
- Altrex
- Software Experience
- Rally (CA Agile Central)
- Pivotal Cloud Foundry
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- BMC
- SAP
- Cisco
- RedHat OpenShift Container Platform
- Microsoft Office (Word, PowerPoint, Excel)
- Microsoft Project
- Microsoft Azure
- Microsoft SharePoint
- Clarity PPM
- Microsoft Visio
- Soft Skills
- Global IT Product / Service Management
- Global Program & Project Management
- Global Strategic Planning
- Business Case Development
- Software & Application Lifecycle Mgmt
- Software & Application Development
- HR Management
- Agile
- Scrum master
- Global EV and BEV Program Management
- Global Metrics
- UX/UI Delivery Management
- Product Lifecycle Management
- IT Service Operations (24x7)
- Portfolio Cycle Planning
- Portfolio Management
- Process Modeling
- Organizational Communications
- Contract Management
- Vendor Management
- Global Mobility
- Connected Vehicle
- Autonomous
- Product Management
- Staff development
- Customer reporting
- Client engagement
- Financial acumen
- Innovation management
- Customer relations
- Team quality control
- Business development
- Strategic planning
- KSI tracking
- Operations management
- Performance improvement
- Production tracking
- Health and safety procedures
- Student empowerment
- Lesson planning
- Production management
- Accounting support
- Issue resolution
- Employee development
- Group and individual instruction
- Staff management
- Complaint handling
- Verbal and written communication
- Quality control
- Continuous improvement
- Manufacturing oversight
- Relationship building
- Performance monitoring
Certification
- ITIL Certified, 11/01/07
- Certified Scrum Master, 01/01/11
Activities Awards Honors
- Gleaners Food Bank
- JDF
Timeline
Senior IT Group Manager, Senior IT Manager
Ford Motor Company
06.2014 - Current
Senior Manger IT Product Owner
Ford Motor Company
03.2012 - Current
GIVIS Program Manager, Senior Program Manager
Ford Motor Company
03.2012 - 06.2014
SharePoint Project Manager
General Motors
08.2011 - 01.2012
GM IT Telecom Program Manager, Senior IT Program Manager
TEK Systems
01.2010 - 03.2012
GM, Benefit Manager
IT Projects
09.2009 - 11.2009
Manager
General Motors Co
10.2008 - 09.2009
Contractor
General Motors Corporation
09.2007 - 10.2008
Project Manager
General Motors Corporation, Tek Systems, Hewlett-Packard
09.2005 - 10.2007
Bachelor’s Degree - Business Administration
Davenport University
Associate Degree - Arts
Macomb Community College
Business Administration - undefined
Ferris State University
- ITIL Certified, 11/01/07
- Certified Scrum Master, 01/01/11
Masters of Science Degree - Business Management and Human Resources
Central Michigan University
Similar Profiles
Zsuzsanna Pragerne DveriZsuzsanna Pragerne Dveri
Plant Manager's Executive Assistant, HR Associate at Ford Hungary Ltd - Ford Motor CompanyPlant Manager's Executive Assistant, HR Associate at Ford Hungary Ltd - Ford Motor Company
ARUN KUMAARARUN KUMAAR
Manager at Ford Motor Company, Ford International Markets GroupManager at Ford Motor Company, Ford International Markets Group
Melroy DsouzaMelroy Dsouza
Software Engineer at Ford Motor Company, Ford GmbhSoftware Engineer at Ford Motor Company, Ford Gmbh