Matthew LaBard
Colorado Springs,CO
Summary
Dynamic Sales Account Executive with a proven track record at Segra, excelling in strategic prospecting and objection handling. Cultivated strong client relationships, driving retention and satisfaction. Recognized for developing tailored sales strategies that identified new growth opportunities, while mentoring teams to achieve ambitious sales targets.
Overview
14
14
years of professional experience
Work History
Sales Account Executive
Segra
10.2022 - Current
- Cultivated client relationships to enhance customer satisfaction and retention.
- Developed tailored sales strategies to meet diverse client needs.
- Executed contract negotiations, ensuring alignment with company objectives.
- Analyzed market trends to identify new business opportunities and growth areas.
- Collaborated with cross-functional teams to streamline account management processes.
Small Business Sales Manager
Lumen
02.2020 - 10.2022
- Led sales initiatives to drive revenue growth and market penetration.
- Mentored team members to enhance performance and achieve sales targets.
- Analyzed market trends to inform strategic sales decisions and tactics.
- Developed training programs to improve product knowledge and selling techniques.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Retail Sales Professional
Comcast
01.2019 - 01.2020
- Leveraged product knowledge to enhance customer engagement and drive sales performance.
- Developed and maintained strong relationships with customers to foster loyalty and retention.
- Trained new team members on sales techniques, product offerings, and customer service standards.
- Collaborated with management to implement promotional strategies that increased store traffic.
- Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards.
Lead Front Office Supervisor
The Broadmoor Hotel
06.2012 - 01.2019
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Implemented new scheduling system, optimizing staff coverage during peak periods.
- Resolved guest complaints efficiently, improving overall satisfaction scores significantly.
- Coordinated communication between departments to enhance service delivery and operational efficiency.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2022
Skills
- CRM proficiency
- Objection handling
- Strategic prospecting
- Closing techniques
- Key account management
- Pipeline management
Affiliations
- Colorado Springs Chamber & EDC - Economic Development Titans Councilmember
Timeline
Sales Account Executive
Segra
10.2022 - Current
Small Business Sales Manager
Lumen
02.2020 - 10.2022
Retail Sales Professional
Comcast
01.2019 - 01.2020
Lead Front Office Supervisor
The Broadmoor Hotel
06.2012 - 01.2019
Bachelor of Science - Business Administration
Colorado Technical University