Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew LaHaye

Sugar Hill,GA

Summary

Contract employment Forward-thinking Operations Specialist bringing 23 years of expertise in configuration managrment for pharmaceutical sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in automated processes and host of software programs.

Overview

29
29
years of professional experience

Work History

Hardware Operations Specialist

Cegedim
03.2000 - Current
  • Build Technician for all pharmaceutical clients, including Novartis, Abbott, Sanofi-Aventis, Allergan, PDI
  • Responsibilities include: Uploading data from incoming laptop, Imaging desktop on new laptop using Symantec ghosting procedure, Downloading users data to new laptop, Software configuration, Ensuring quality of data, Laptop Repair replacing hard drives, processors, displays and memory upgrades, Installing Cat 5 cabling on laptop build carts, Testing internal network ports to ensure reliability, Advanced data recovery for damaged hard drives, Updating clients on all build processes and daily tracking on progress of laptops, Hardware: IBM X-series, T-series, Lenovo, Dell, HP

Help Desk Technician

Verizon Technologies
09.1999 - 03.2000
  • Provided Internet technical support for residential and business customers
  • Responsibilities: Troubleshooting dialup and DSL Internet connectivity problems and tracking all calls using Remedy.

Sales Coordinator

KeyLink Systems
07.1998 - 10.1999
  • Assisted IBM mainframe sales personnel
  • Responsibilities: Configuring, validating, pricing, entering, and tracking orders via the Internet, IBM intranet, and Keylink intranet, Updating Solution Providers on existing orders and past orders, Also responsible for updating customers on new pricing and special bids, Database manager of all serialized parts, hard drives, processor cards, ethernet cards, tape drives, tape libraries and monitors, Coordinator of our staging department where machines are custom built at Cleveland facilities, Software tools: Microsoft Outlook, Office, Lotus Notes

Deskside Support/Phone Support/Lan Administrator

UNUM Life Insurance Co.
06.1997 - 06.1998
  • Assisted with local area network, adding computers and printers to LAN, Installed CAT 5 cable for 100+ node network, Configured computers for offsite installation ensuring ability to log on to local network, Desk side support for Win 95, Microsoft Office, and NT, Daily backups of computer system, Created spreadsheets, proposals, and presentations, Additional responsibilities: claims markup and assistance on progress of submitted claims.

Word Processing/Electronic Publishing Specialist

I.C.A.M., Inc.
07.1995 - 06.1997
  • Contract employee for Sedgwick Insurance Brokers
  • Responsibilities: Creating detailed insurance proposals and insurance summaries for Fortune 500 companies, including Coca-Cola and Home Depot, as well as non-profit organizations such as American Cancer Society, using Microsoft Word.

Education

No Degree - IT

LSUE

Skills

  • Win XP, Windows 7, Windows 8, Clarify, Remedy, Microsoft Office, Lotus Suite, Outlook, Telnet, FTP, R-Studio

Timeline

Hardware Operations Specialist

Cegedim
03.2000 - Current

Help Desk Technician

Verizon Technologies
09.1999 - 03.2000

Sales Coordinator

KeyLink Systems
07.1998 - 10.1999

Deskside Support/Phone Support/Lan Administrator

UNUM Life Insurance Co.
06.1997 - 06.1998

Word Processing/Electronic Publishing Specialist

I.C.A.M., Inc.
07.1995 - 06.1997

No Degree - IT

LSUE

Similar Profiles

CREATE PROFILE
Matthew LaHaye