Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Lang

Grand Haven,Michigan

Summary

Dynamic leader with extensive experience at Menards, adept in operations management and staff development. Excelled in enhancing customer satisfaction and streamlining warehouse operations, showcasing strong team leadership and forklift operation skills. Proven track record in improving efficiency and fostering employee relations, driving successful project coordination and staff training initiatives.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Menards
10.2018 - Current
  • Uphold company standards by managing store appearance.
  • Ensure all equipment is maintained for safety and repaired when necessary.
  • Work with corporate to drive the promotion and implementation of new products.
  • Maintain attractive and orderly displays to enhance guest experience.
  • Ensure the accurate pricing of store merchandise to promote fair and honest pricing to our guests.
  • Provide training and guidance to team members in need of support.
  • Maintain effective communication flow between Department Managers and their teams.
  • Suggest key personnel modifications to improve store efficiency and productivity.
  • Monitor facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assist in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Shipping and Receiving Manager

Menards Inc. - Home Improvement
08.2016 - 10.2018
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Directed lumberyard activities, optimizing workflow and maintaining inventory accuracy.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Maintained adherence to company safety protocols and OSHA standards.

Assistant Plumbing Department Manager

Menards
06.2015 - 08.2016
  • Collaborated closely with other departments to coordinate projects efficiently, ensuring seamless communication between teams.
  • Mentored junior team members to help them develop their skills and advance their careers within the organization.
  • Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
  • Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased client satisfaction.

Receiving Associate

Menards Inc. - Home Improvement
03.2014 - 07.2015
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.

Education

No Degree - Maritime Studies

Great Lakes Maritime Academy
Traverse City Michigan

No Degree - Business Administration And Management

Ferris State University
Big Rapids, MI

Skills

  • Staff management
  • Operations management
  • Employee relations
  • Training and development background
  • Team leadership strength
  • Customer service management
  • Warehouse operations
  • Shipping procedures
  • Forklift operation

Certification

  • Forklift Certification

Timeline

Assistant General Manager

Menards
10.2018 - Current

Shipping and Receiving Manager

Menards Inc. - Home Improvement
08.2016 - 10.2018

Assistant Plumbing Department Manager

Menards
06.2015 - 08.2016

Receiving Associate

Menards Inc. - Home Improvement
03.2014 - 07.2015

No Degree - Maritime Studies

Great Lakes Maritime Academy

No Degree - Business Administration And Management

Ferris State University

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Matthew Lang