Eager to make a difference, I am a motivated individual who thrives when helping those in need. I am ready to improve the lives of others, and am looking for an organization with the same passion to help me develop and apply my skills.
Overview
4
4
years of professional experience
Work History
Recovery Support Specialist Supervisor
Recovery Centers of America
01.2023 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Recovery Support Specialist Supervisor
Recovery Centers of America
08.2022 - 01.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Scheduled staff shifts to ensure proper coverage during high patient census without exceeding labor budgets.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Developed strong working relationships with staff, fostering a positive work environment.
Patient Engagement Specialist (PES)
Recovery Centers of America
06.2021 - 08.2022
Coordinated care with other professionals to provide clients with comprehensive support.
Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Write a nightly detailed report providing an update on patients.
Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Lead Recovery Support Specialist
Recovery Centers of America
12.2020 - 06.2021
Oversee staff groups scheduling, break schedules, and ensure staff are enforcing facility rules
Oversee and assist with patient needs, along with blocking patients from leaving AMA
Responded to client concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Write nightly reports on the patient community and tasks completed during the shift.
Education
Timber Creek High School
Sicklerville, NJ
06.2014
Skills
Behavioral Health Interventions
Mental health awareness
Substance Abuse Knowledge
Professional boundaries
Relapse Prevention
Family Support
Recovery planning
Motivating Teams
Process Improvement
Training and mentoring
Complex Problem-Solving
Strategic Planning
Workreferences
Dennis Kearny, Recovery Centers of America, King of Prussia, PA Enterprise Director of RSS, (484) 566-0202
Crystal Fabrizio, Recovery Centers of America, Mays Landing, NJ, Former Clinical Director, (609) 992-3965
Dawn Belamarich, Recovery Centers of America, Mays Landing, NJ, Former Senior Vice President, (609) 214-4011