Matthew Langley
Summary
Focused leader with 12 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Lead
Ascension Saint Thomas
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Adjusted equipment to meet different productivity levels.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed a team of 7-14 people daily.
Business Development Coordinator
Acadian Ambulance
02.2022 - 11.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Generated new business with marketing initiatives and strategic plans.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Communicated with local organizations to build networks and develop leads.
- Negotiated, prepared and signed contracts with clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Used SalesForce to handle current portfolio and prospective leads.
- Expanded business through effective network development, identifying new, and prospective clients.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Managed needs of more than 15 customers at once using strong prioritization and multitasking abilities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Operations Director
MedicOne Medical Response
06.2021 - 02.2022
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Established quality customer relationships through consistent delivery on commitments.
- Mentored employees and offered constructive feedback for performance improvement.
- Led, supervised and provided strategic direction for workforce of 50 employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Director of Operations
Transcare Medical
12.2018 - 05.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
EMT-Intermediate
Grady Health System
11.2017 - 03.2019
- Served as an EMT-I .Provide care to a diverse population.
- Responsibilities include Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Responded to dispatched emergency assignments quickly and safely.
- Collected pertinent information from the patient, family and friends, medical records and prescriptions.
Zone Manager
Amerimed Emergency Medical Services
03.2014 - 10.2017
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Developed reports of zone performance and presented data to upper management.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
EMT-Intermediate
Central EMS
03.2013 - 03.2014
- Served as an EMT-I .Provide care to a diverse population.
- Responsibilities included assessing patient condition through physical and verbal exams and by collecting information from others at the scene.
- Responded to dispatched emergency assignments quickly and safely.
- Collected pertinent information from the patient, family and friends, medical records and prescriptions.
- EMT-Intermediate, Shift Supervisor, and a Field training officer.
FTO/Supervisor
ProCare EMS
08.2008 - 03.2013
- Served as the shift supervisor and Field Training Officer.
- Served on the special events bicycle team.
- Duties included demonstrating high standards of performance, including teamwork, communication and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked. Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
- Provide care to a diverse population.
- Collected pertinent information from the patient, family and friends, medical records and prescriptions.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Responded to dispatched emergency and nonemergency assignments quickly and safely.
CSR Technician
Athens Regional Medical Center
03.2007 - 08.2008
- Duties included cleaning and sterilizing surgical instruments, stocking operating rooms, and pulling supplies for surgical cases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Veterinarian Technician
Winder Corners Animal Clinic
01.2001 - 03.2007
- Served as a Veterinarian technician in charge of surgical cases.
- Duties included caring for animals, drawing blood, starting IVS, giving medications, and assisting veterinarian with surgery.
Education
Associate of Science - Nursing
Gainesville State College
Oakwood, GAB.S - Emergency Medical Services Administration
Columbia Southern University
Orange Beach, AL05.2018
EMS
Lanier Technical College
Oakwood, GA05.2007
High School Diploma -
Winder Barrow High School
Winder, GA2001
Skills
- EMS training 17 years
- Customer focus
- Conflict resolution
- Complaint resolution
- Key performance indicators
- Relationship building
- Stakeholder management
- Client communication
Certification
EMT-I Current State of Georgia
EMT-B Current state of Tennessee
Certified Compliance officer.
30Hr OSHA training course.
Certified EVOC instructor.
NIMS-100,200,700,800,900
Timeline
Team Lead
Ascension Saint Thomas
11.2023 - Current
Business Development Coordinator
Acadian Ambulance
02.2022 - 11.2023
Operations Director
MedicOne Medical Response
06.2021 - 02.2022
Director of Operations
Transcare Medical
12.2018 - 05.2021
EMT-Intermediate
Grady Health System
11.2017 - 03.2019
Zone Manager
Amerimed Emergency Medical Services
03.2014 - 10.2017
EMT-Intermediate
Central EMS
03.2013 - 03.2014
FTO/Supervisor
ProCare EMS
08.2008 - 03.2013
CSR Technician
Athens Regional Medical Center
03.2007 - 08.2008
Veterinarian Technician
Winder Corners Animal Clinic
01.2001 - 03.2007
Associate of Science - Nursing
Gainesville State College
B.S - Emergency Medical Services Administration
Columbia Southern University
EMS
Lanier Technical College
High School Diploma -
Winder Barrow High School
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