Matthew Larson
Menomonie,WI
Summary
Technical support professional with comprehensive background in addressing and resolving technical issues effectively. Known for collaborative approach and consistently achieving results. Reliable team player with ability to adapt to changing demands and priorities. Skilled in problem-solving and effective communication.
Diligent technical support representative with solid background in technical service. Demonstrated ability to resolve complex customer issues and streamline service processes, leading to increased customer satisfaction. Proven track record in utilizing troubleshooting skills and technical knowledge to enhance service efficiency.
Experienced with diagnosing and resolving technical issues. Utilizes excellent problem-solving abilities to ensure customer satisfaction and system efficiency. Knowledge of troubleshooting techniques and technical service processes to deliver optimal support.
Overview
33
33
years of professional experience
Work History
Heavy Equipment Operator
U.S. Army Reserve
01.1993 - 01.2001
- Operated various crane types to transport materials across job sites efficiently.
- Conducted pre-operation safety checks to ensure equipment functionality and compliance.
- Collaborated with ground crew to execute precise load placements during construction projects.
- Adhered to safety protocols, reducing workplace incidents and promoting a safe environment.
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Operated heavy machinery to complete excavation and grading tasks efficiently.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Diagnosed mechanical issues using diagnostic tools and troubleshooting techniques.
- Performed routine maintenance on heavy equipment to ensure optimal performance and safety compliance.
Detailer
Quality Auto Body
01.1994 - 01.1997
- Performed precision repairs on damaged vehicle frames and body panels.
- Utilized advanced tools for welding, sanding, and painting to restore vehicle appearance.
- Collaborated with team members to ensure timely completion of repair projects.
- Maintained clean and organized workspace to adhere to safety standards.
- Improved workflow efficiency by implementing best practices in repair processes.
- Ensured high-quality workmanship through attention to detail and quality control measures.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Inspected new parts and areas of repair to verify correctness and quality.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
Carpenter
Shefchik Construction
01.1997 - 01.1998
- Constructed frameworks and structures using various wood types and materials.
- Operated hand and power tools to execute precise cuts and measurements.
- Assisted in installing fixtures, cabinetry, and trim with attention to detail.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Assisted skilled masons in preparing and mixing materials for various construction projects.
- Maintained cleanliness and organization of worksite, ensuring tools and materials were readily available.
- Operated hand tools and equipment to assist in construction tasks.
- Followed safety protocols to maintain a secure work environment.
- Assisted skilled tradespeople with concrete pouring and framing activities.
- Loaded and unloaded materials, ensuring efficient material flow on site.
- Maintained clean work areas to support overall project productivity.
- Demonstrated strong attention to detail when reading blueprints, resulting in accurate construction execution.
Union Carpenter Apprentice
Boldt Construction
01.1998 - 10.1998
- Constructed wooden frameworks for various structures, ensuring adherence to safety standards and blueprints.
- Operated power tools and equipment to cut, shape, and install materials efficiently.
- Assisted in layout measurements and material selection for carpentry projects.
- Collaborated with team members to complete projects on schedule and within specifications.
- Maintained tools and equipment to ensure optimal performance and safety compliance.
- Assisted in loading and unloading materials, maintaining workflow efficiency on job sites.
- Operated concrete mixing equipment to ensure consistent material quality.
- Assisted in formwork installation, ensuring accurate dimensions and alignment.
Fork Lift Operator
Midwest Manufacturing Company
01.1998 - 12.1999
- Operated forklifts to move materials efficiently within warehouse environment.
- Conducted regular inspections and maintenance on equipment to ensure safety compliance.
- Trained new employees on safe forklift operation and best practices.
- Coordinated with shipping department to ensure timely dispatch of products.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Equipment Operator
Jay Brothers
12.1999 - 08.2000
- Operated heavy machinery to complete tasks efficiently and safely.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Operated heavy machinery to complete excavation and grading tasks efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Laborer
Pember Construction
08.2000 - 06.2001
- Assisted skilled tradespeople with various construction tasks during project phases.
- Operated heavy machinery to complete excavation and grading tasks efficiently.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Oversaw painting projects, ensuring high-quality finishes and adherence to safety standards.
- Assisted in building equipment racking in the off season.
- Applied paint to equipment to prevent rust
Carpenter
Mike Haviland Const.
01.2001 - 01.2005
- Constructed frameworks and structures using various wood types and materials.
- Operated hand and power tools to execute precise cuts and measurements.
- Conducted quality inspections to ensure compliance with building codes and standards.
- Assisted in installing fixtures, cabinetry, and trim with attention to detail.
- Supervised construction projects, ensuring compliance with safety regulations and building codes.
- Designed and built custom structures, utilizing a variety of materials and techniques.
- Supervised carpentry team to ensure adherence to safety protocols and project specifications.
- Coordinated schedules and workflows to optimize resource allocation and project timelines.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Increased project efficiency by delegating tasks and supervising a team of carpenters.
- Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
Loose Loader
TNT Logistics
01.2003 - 01.2004
- Operated forklifts to load and unload shipments efficiently.
- Hand Load Andersen Windows.
- Ensured compliance with safety standards during loading processes.
- Assisted in developing standard operating procedures for loading operations.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Conducted thorough inspections on production lines to ensure compliance with quality standards.
- Implemented corrective actions addressing non-conformance issues to enhance product quality.
- Oversaw calibration of testing equipment, ensuring accuracy in measurement results for quality assessments.
Residential Foreman and Service Technician
Lakeland Overhead Door.
01.2005 - 10.2007
- Supervised installation and maintenance of overhead door systems, ensuring adherence to safety standards.
- Trained and mentored team members on best practices for efficient workflow and quality control.
- Coordinated project schedules, optimizing resource allocation to meet client deadlines effectively.
- Implemented process improvements, enhancing operational efficiency and reducing installation timeframes.
- Conducted inspections of completed projects, verifying compliance with specifications and customer requirements.
- Developed training materials to support onboarding of new staff in safety protocols and technical skills.
- Managed inventory levels of tools and materials, ensuring availability for ongoing projects without delays.
- Resolved customer inquiries and concerns promptly, fostering strong relationships through exceptional service delivery.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
OVERHEAD DOOR SERVICE TECHNICIAN
OVERHEAD DOOR OF THE CHIPPEWA VALLEY
10.2007 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Installed overhead doors with precision, ensuring safety and functionality.
- Collaborated with team members to execute complex installations efficiently.
- Trained junior installers on best practices and safety protocols.
- Collaborated with sales team members to provide accurate quotes for potential clients based upon job specifications and material requirements.
- Reduced callbacks by thoroughly inspecting and testing installed overhead doors for optimal functionality.
- Exceeded client expectations by delivering high-quality workmanship and maintaining a clean worksite throughout the installation process.
SERVICE MANAGER
OVERHEAD DOOR OF THE CHIPPEWA VALLEY
10.2020 - Current
- Directed service team to enhance customer satisfaction and operational efficiency.
- Implemented training programs for staff to improve service delivery and compliance.
- Analyzed customer feedback to identify service gaps and drive improvement initiatives.
- Managed scheduling and resource allocation to optimize service operations.
- Developed standard operating procedures to ensure consistent service quality across teams.
- Oversaw performance metrics tracking, ensuring alignment with organizational goals.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Diploma - Body Repair and Refinishing
01.1996
High School Diploma -
06.1995
Skills
- Computer Skills
- Problem Solving
- Math
- Good Memory
- Attention to Detail
- Customer Relations
- Hardworking
- Operate Fork Lift
- Tile Work
- Framing
- Concrete Work
- Siding
- Wood Floors
- Garage Door Installation
- Electrical
- Plumbing
- Wire Feed Welding
- Heavy equipment operation
- Worksite safety
- Skid steer operation
- Equipment inspections
- Loader operation
- Grading expertise
- Adaptable to change
- Power tool proficiency
- Physical strength
- Hand tool expertise
Timeline
SERVICE MANAGER - OVERHEAD DOOR OF THE CHIPPEWA VALLEY
10.2020 - Current
OVERHEAD DOOR SERVICE TECHNICIAN - OVERHEAD DOOR OF THE CHIPPEWA VALLEY
10.2007 - 10.2020
Residential Foreman and Service Technician - Lakeland Overhead Door.
01.2005 - 10.2007
Loose Loader - TNT Logistics
01.2003 - 01.2004
Carpenter - Mike Haviland Const.
01.2001 - 01.2005
Laborer - Pember Construction
08.2000 - 06.2001
Equipment Operator - Jay Brothers
12.1999 - 08.2000
Fork Lift Operator - Midwest Manufacturing Company
01.1998 - 12.1999
Union Carpenter Apprentice - Boldt Construction
01.1998 - 10.1998
Carpenter - Shefchik Construction
01.1997 - 01.1998
Detailer - Quality Auto Body
01.1994 - 01.1997
Heavy Equipment Operator - U.S. Army Reserve
01.1993 - 01.2001
Menomonie High School - High School Diploma,
Chippewa Valley Technical College - Diploma, Body Repair and Refinishing