Matthew Lawrence
Homestead
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and relationship building. Skilled in cash handling and inventory control, I effectively reduced shrinkage through strategic loss prevention measures at Target. Known for my problem-solving abilities and commitment to maintaining high store standards, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
03.2020 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Loss Prevention
Target
08.2023 - 12.2023
- Improved store security by collaborating with management to develop and enforce loss prevention policies.
- Maintained premises security for personnel safety and loss prevention.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Implemented effective loss prevention measures, reducing shrinkage within the store environment.
- Implemented loss prevention strategies to reduce shrinkage rates within the department.
- Safeguarded company assets by adhering to loss prevention policies and procedures.
- Supported loss prevention efforts by accurately tracking merchandise.
Cashier
Dunkin Donuts
03.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor Of Accounting - Accounting
Florida International University
Miami, FL05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Sales expertise
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Sales training
- Strategic planning
- Inventory tracking
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Business development
- Fraud detection
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
Timeline
Loss Prevention
Target
08.2023 - 12.2023
Cashier
Dunkin Donuts
03.2022 - 12.2022
Sales Associate
Home Depot
03.2020 - 10.2024
Bachelor Of Accounting - Accounting
Florida International University
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