MATTHEW LAWYER
Austin,TX
Summary
Action-oriented Customer Success Representative with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities.
Communicating dynamically - producing engagement, loyalty, and profit.
Overview
3
3
years of professional experience
Work History
Senior Account Development Representative
Arrive Logistics
Austin, TX
02.2022 - 03.2023
- Manage book of business as operations manager which brings in 22 million dollars in revenue per year
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Customer Success Representative
Arrive Logistics
Austin, TX
12.2020 - 02.2022
- Built and strengthened relationships with United States Gypsum - top producing customer with growth up to $1.5 Monthly
- Developed and analyzed qualitative/quantitative service
data to help measure positive KPI impact for clients. - Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
Education
Bachelor of Science - Applied Sociology, Business Administration
Texas State University
San Marcos, TX12.2019
Skills
- Customer presentations
- Account servicing
- Business development and planning
- Relationship building and management
- Interpersonal communication
- Negotiation and problem solving
- Data analytics
- Handling Complaints and Inquiries
- Microsoft Office
Affiliations
Eagle Scout
Timeline
Senior Account Development Representative
Arrive Logistics
02.2022 - 03.2023
Customer Success Representative
Arrive Logistics
12.2020 - 02.2022
Bachelor of Science - Applied Sociology, Business Administration
Texas State University
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