Matthew Leaf
Summary
Knowledgeable and dedicated customer service professional with extensive experience in security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
6
6
years of professional experience
Work History
Security Forces
United States Air Force
07.2020 - Current
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Documented and organized security information accurately and efficiently.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Furniture Refinisher
Antique Furniture Repair & Refinishing LLC
01.2020 - 05.2020
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Finished furniture with high-quality finishes through careful application of compounds such as stain, oil, and paint.
- Protected final finishes by applying lacquers and other sealants.
Team Leader
Chick-fil-A
04.2018 - 01.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Grocery Bagger
Kroger
01.2018 - 04.2018
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Coursework - Criminal Justice
Community College of The Air Force
Montgomery, AL09.2020
High School Diploma -
Penta Career Center
Perrysburg, OH06.2020
Skills
- Microsoft Office
- Microsoft Word
- First Aid/CPR
- Critical Thinking
- Customer Relations
- Task Prioritization
- Organization
- Problem-Solving
- Calm Under Pressure
Accomplishments
- Achieved the Honor Graduate Award through upholding high standards as a leader of my team, as well as dedication to fitness and academics throughout Basic Military Training
- Was awarded an early promotion by outperforming my peers throughout the first 2 years of my military service
Timeline
Security Forces
United States Air Force
07.2020 - Current
Furniture Refinisher
Antique Furniture Repair & Refinishing LLC
01.2020 - 05.2020
Team Leader
Chick-fil-A
04.2018 - 01.2020
Grocery Bagger
Kroger
01.2018 - 04.2018
Coursework - Criminal Justice
Community College of The Air Force
High School Diploma -
Penta Career Center
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