Matthew Leal
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals and eager to take on multiple responsibilities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resort
11.2021 - Current
- Resolved guest issues by identifying source of complaint and formulating corrective action through conflict resolution and guest recovery methods which resulted in a venue-wide decrease in negative guest comments.
- Provided themed guest experiences through personal interaction and led with a friendly, professional, and efficient manner.
- Followed all safety regulations and standard operating procedures to ensure guest and team member safety.
- Communicated with fellow team members to deliver consistent service and encourage customer retention.
- Maintained a clean work environment through proper usage of chemicals and cleaning supplies.
House Attendant
Universal Orlando Resort
07.2021 - 11.2021
- Maintained a safe work environment by continually observing all guests' behavior in the queue and enforcing Universal's rules.
- Ensured HHN preparations and queue building were completed in a safe and timely manner.
- Assisted with medical emergencies by following the proper procedures of contacting Health Services and communicating with guests about their current condition.
- Worked alongside the Orlando Police Department and Universal Security to ensure the safety of scare actors and guests and reduce the overall number of incidents during the event.
Education
Bachelor of Science - Dental Hygiene
Valencia College
Orlando, FL05.2026
Skills
- Bilingual (Portuguese)
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Time Management
- Emergency Evacuation Procedures
- Safety Procedures
- Microsoft Word, PowerPoint, Excel, & Outlook
Timeline
Attractions Attendant
Universal Orlando Resort
11.2021 - Current
House Attendant
Universal Orlando Resort
07.2021 - 11.2021
Bachelor of Science - Dental Hygiene
Valencia College
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