Matthew Leary
BROOKLYN,NY
Summary
Multifaceted and creative professional with 10+ experience in customer relations and background in video production. Skilled writer, director and performer who is both kind, personable and communicative. Great team player who excels at establishing rapport with clients and customers.
Overview
12
12
years of professional experience
Work History
Producer and Co-Owner
Jampson Films
BROOKLYN, NY
08.2019 - Current
- Organized and attended pre-production meetings with key stakeholders to ensure successful execution of productions.
- Collaborated with directors, writers, designers, cinematographers, editors and other creatives throughout production process.
- Recruited additional staff when necessary in order to meet tight deadlines.
- Reviewed final product before distribution ensuring accuracy and quality standards were met.
- Coordinated the selection of locations, crew, equipment, props and other resources needed for each project.
- Created detailed call sheets and ensured all talent, crew, and vendors were informed on set expectations.
- Communicated effectively with clients throughout entire production cycle providing updates on progress as well as addressing any concerns or questions they may have had.
Customer Experience Specialist/Content Creator
Mack Weldon
New York, NY
05.2014 - 07.2019
- Helped build the Customer Experience Department and create the tone and "voice" used to assist customers via email and social media.
- Handled 50 to 100 customer service cases daily via email, assisting customers with order problems and product questions.
- Interviewed and assisted in hiring Customer Experience employees.
- Wrote creative copy for social media alongside the team's Marketing Manager.
- Directed, wrote and performed in 10+ branded videos for social media, each garnering between 15k to 50k Facebook viewers.
- Represented Mack Weldon in various marketing events throughout the nation.
Customer Specialist
Fab.com
New York, NY
09.2012 - 02.2024
- Assisted up to 75 customers per day, ensuring each customer was pleased with their Fab experience, and what lived up to the company's "Smile Guarantee" promise.
- Saved Fab over $1000 daily by identifying and preventing credit card and credit fraud
- Trained new employees on effective phone and email communication techniques.
Education
Continuing Adult Eduction - Graphic Design
Parsons The New School For Design
New York, NY10-2023
Bachelor of Arts - Film And Television
Fairfield University
Fairfield, CT05-2008
Skills
- Adobe (Illustrator, Photoshop, InDesign, etc)
- Courteous demeanor
- Microsoft Excel
- Professional telephone demeanor
- Staff Training
- Customer Service
Timeline
Producer and Co-Owner
Jampson Films
08.2019 - Current
Customer Experience Specialist/Content Creator
Mack Weldon
05.2014 - 07.2019
Customer Specialist
Fab.com
09.2012 - 02.2024
Continuing Adult Eduction - Graphic Design
Parsons The New School For Design
Bachelor of Arts - Film And Television
Fairfield University