Matthew LeBlanc
Clinton,MA
Summary
Dynamic professional with a proven track record in client relationship building and parts identification, honed at Advance Auto Parts. Excelled in improving customer satisfaction and team collaboration, achieving notable sales goals. Skilled in multitasking and communication, adept at fostering loyalty and enhancing team efficiency.
Overview
19
19
years of professional experience
Work History
Commercial Parts Pro
Advance Auto Parts
05.2018 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Achieved personal and store sales goals and service objectives.
- Started part time for 1 week. I wad then moved to a Key holder and full time which included nights and weekends.
- After one year I was promoted to Commercial manager
- Duties include but not limited to: Talking with customers, building relationships with the knowledge of vehicles and parts. This gained trust with shops as I listened to the shops needs, directing drivers to who needed deliveries first. Working together with CAM to bud clientele trust and relationships.
- Delegating team members to handle certain tasks like planograms, inventory receiving, price changes, daily cycle counts, made a plan to scan outs every Thursday even though it is not required.
- Communicating with each other on how yo be more efficient at our jobs as a team by utilizing the daily action plan
- Calling shops daily to make sure we are doing everything possible to better their businesses by making sure they stock our products, if they need new equipment, equipment upgrades, etc.
- Bank deposit drop off was decided to be done at noon time every weekday because the prior GM did not have a proper plan in place to do bank drops. And this made it so the deposit log is filed out correctly and minimizes the potential for a deposit going missing or missing a deposit.
- Also with the deposit log, it minimized potential of theft.
Plasterer
Boston Plastering LLC
01.2016 - 07.2019
- Enhanced building stability by applying layers of plaster to interior and exterior walls, ceilings, and partitions.
- Ensured durable finishes with thorough surface preparation, including cleaning, taping, and applying base coats.
- Improved customer satisfaction by delivering high-quality results through precise application techniques and attention to detail.
- Fixing old homes, talking to home owners of what will take place. ( jobs can be messy but when we leave, we made sure to make it look as though no one had ever been there doing work)
- Walk through the home with the customer as they explain what they wanted done and throw in small repairs when possible
- 5 star customer rating on Google
Plasterer
LeBlanc Plastering & Drywall
01.2006 - 08.2015
- Enhanced building stability by applying layers of plaster to interior and exterior walls, ceilings, and partitions.
- Ensured durable finishes with thorough surface preparation, including cleaning, taping, and applying base coats.
- Improved customer satisfaction by delivering high-quality results through precise application techniques and attention to detail.
Landcsape and Lawn Care
Unavailable
01.2012 - 12.2014
- Ran a crew of 4 men, split into 2 crews for mowing town fields and Residential yards
- Spring Clean up
- Summer yard/field maintenance
- Winter clean up
- Plowing and Shoveling roofs and walk ways
- Made sure my crew were always hydrated. They received 4 breaks which were split up throughout the day to make sure the crew was well hydrated & energized, being careful not to over work them. Making it fun by sometimes playing rock paper scissors to see which of the 2 crews would take the bigger yard or field. Inspection and Maintenance of all equipment before being finishing the day, also know as Maintenance hour.
Citgo Manager
CITGO
01.2009 - 12.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enroll fleet truck drivers to our fuel program consisting of directing them through traffic to the pumps. Cleaning windows, and fueling their trucks.
- Helping customers at the front desk, running credit cards on the card imprinter,
- Logging all card payments in a ledger
- Logging all cash from transactions in the cash ledger
- Delegating team members by placing one outside for 3 hours and one inside for 3 hours.
- Made sure all machines had receipt paper, help all elderly and handicapped fuel their vehicles, check their out, sell them washer fluid/oil.
- Log of all bank drops with Clinton savings bank in ledger and the accountant would collect all ledgers at the end of every shift.
- Ordering all Pepsi and coke products l
- I helped the owners design and expand into a convenience store to compete with a new shell gas station 1000 yards from our location.
Education
High School Diploma - General Academics
West Boylston Middle High School
West Boylston, Massachusetts05.2006
High School Diploma - General Academics
Homeschool
West Boylston, MA05.2006
Skills
- Client Relationship Building
- Delivery Scheduling
- Returns handling
- Parts identification
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Customer Relations
- Inventory Restocking
- Goal Setting
- Performance Improvement
- Returns processing
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Cash Handling
- Customer interaction
- Relationship Building
- Safety Procedures
- Customer relationship development
- Team building
Timeline
Commercial Parts Pro
Advance Auto Parts
05.2018 - Current
Plasterer
Boston Plastering LLC
01.2016 - 07.2019
Landcsape and Lawn Care
Unavailable
01.2012 - 12.2014
Citgo Manager
CITGO
01.2009 - 12.2011
Plasterer
LeBlanc Plastering & Drywall
01.2006 - 08.2015
High School Diploma - General Academics
West Boylston Middle High School
High School Diploma - General Academics
Homeschool
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