Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Ledbetter

Honolulu,USA

Summary

Marketing professional skilled in driving strategic initiatives and maximizing brand visibility. Expertise in digital marketing, campaign management, and data-driven decision-making. Strong emphasis on team collaboration, adaptability, and delivering consistent results. Known for creative problem-solving, effective communication, and leadership in dynamic environments.

Overview

6
6
years of professional experience

Work History

Marketing Team Lead/External Marketing and Public Relations Representative

Mānoa Now Marketing Team
02.2025 - Current
  • Led cross-functional marketing initiatives, enhancing brand visibility and engagement.
  • Developed and executed comprehensive marketing strategies to drive customer acquisition and retention.
  • Collaborated with creative teams to produce compelling content aligned with brand messaging.
  • Trained new marketing team members, fostering a positive work environment that encouraged collaboration and innovation.
  • Streamlined marketing processes for improved efficiency and productivity.

Server

The Rudder
05.2021 - 07.2024
  • Delivered exceptional customer service in high-pressure dining environment.
  • Trained and mentored new staff on menu knowledge and service techniques.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer inquiries and complaints promptly to maintain positive experiences.
  • Assisted in inventory management, tracking supplies, and minimizing waste.
  • Developed strong relationships with regular patrons to foster loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Food Runner/Busser

Scratch Kitchen
07.2023 - 12.2023
  • Initially hired as a server during a challenging operational period
  • Adapted to multiple roles, including food running and bussing, to support restaurant operations
  • Delivered exceptional customer service, ensuring a memorable dining experience for guests.
  • Collaborated with kitchen staff to streamline order flow and minimize wait times.
  • Departed on good terms due to reduced serving shifts

Delivery Driver (Dasher)

DoorDash
01.2020 - Current
  • Delivered food orders efficiently, ensuring timely arrivals and maintaining high customer satisfaction.
  • Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
  • Communicated with customers to confirm order details, address concerns, and uphold service standards.
  • Managed multiple deliveries simultaneously while adhering to strict deadlines and quality control measures.

Education

BBA - Marketing

University of Hawaii At Manoa
Honolulu, HI
08-2025

Associate of Science - Marketing

Volunteer State Community College
Gallatin, TN
05-2023

Skills

  • Customer service and interpersonal skills
  • Experience in high-volume restaurant operations
  • POS system proficiency
  • Time management and multitasking
  • Marketing strategy development and execution
  • Conflict resolution and problem-solving
  • Teamwork and collaboration
  • Verbal and written communication
  • Attention to detail
  • Creative thinking

Timeline

Marketing Team Lead/External Marketing and Public Relations Representative

Mānoa Now Marketing Team
02.2025 - Current

Server/Food Runner/Busser

Scratch Kitchen
07.2023 - 12.2023

Server

The Rudder
05.2021 - 07.2024

Delivery Driver (Dasher)

DoorDash
01.2020 - Current

BBA - Marketing

University of Hawaii At Manoa

Associate of Science - Marketing

Volunteer State Community College

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Matthew Ledbetter