Matthew Lee
Pensacola,FL
Summary
Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful Child Protective Investigator handling emergency placements with ease.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Support Consultant - Pre-Service Trainer
Department Of Children And Families
07.2022 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Facilitated virtual, in-person and blended learning sessions.
- Provided one-on-one mentoring to new employees
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Provided coaching and mentoring to employees.
Child Protective Investigator
Department Of Children And Families
04.2017 - 07.2022
- Maintained confidentiality while communicating with various stakeholders involved in child protective cases.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
Behavior Technician
Lakeview Center Inc
06.2015 - 03.2017
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Facilitated on-site activities, support groups, and outings for clients.
- Counseled and mentored clients on substance use and life choices.
- Taught clients how to complete basic household chores and prepare food.
- Administered patient medications and tracked dosages.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided therapeutic activities to assist with patient development.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Collaborated closely with mental health professionals with treatment plan implementation.
EMT-Basic
Escambia County EMS
04.2013 - 02.2017
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Delivered emotional support to patients and families.
Education
Bachelor of Science - Criminal Justice
University of West Florida
Pensacola, FL 12.2016
Associate of Arts - General AA
Pensacola State College
Pensacola, FL 05.2013
Skills
- E-learning development
- Social Services Support
- First Aid
- Coaching and Development
- Crisis situations
- Resilience building
- Case Documentation
- De-Escalation Techniques
- Child Interviewing
Certification
- Child Welfare Protective Investigator - 2017 to present
- Child Welfare Trainer - 2022
- Simulation Trainer - Real Academy - 2023
- Human Trafficking 101 - 2023
- Motivational Interviewing - 2023
- Human Trafficking Trainer - 2023
- Yellow Belt - Six Sigma - 2023
Timeline
Field Support Consultant - Pre-Service Trainer
Department Of Children And Families
07.2022 - Current
Child Protective Investigator
Department Of Children And Families
04.2017 - 07.2022
Behavior Technician
Lakeview Center Inc
06.2015 - 03.2017
EMT-Basic
Escambia County EMS
04.2013 - 02.2017
Bachelor of Science - Criminal Justice
University of West Florida
Associate of Arts - General AA
Pensacola State College