Matthew Leist
Summary
Proven leader in healthcare senior leadership, notably at Meadville Medical Center, where I spearheaded operations, enhancing efficiency and patient satisfaction. Expert in revenue cycle management and fostering team growth, I significantly increased revenue and reduced overhead costs. Skilled in HIPAA compliance and effective communication, my strategies have consistently improved service quality and operational productivity. Cost effective strategies that do not sacrifice patient care.
Overview
8
8
years of professional experience
Work History
Patient Access Supervisor
Meadville Medical Center & Subsidiaries
04.2023 - Current
- Oversee daily operations of PAS at three facilities, various outpatient locations. Cumulative staff of 53 associates.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced overhead cost if departmental budget
- Increased Revenue with implementation of improved processes . Highest gross revenue the facility has ever seen since reporting.
- Reduced staff overtime and improved retention by fostering a positive work environment.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
Patient Access Supervisor
Allegheny Health Network
11.2021 - 03.2023
- I currently oversee a department of 33 employees, in a 317 bed facility. With several areas within registration which includes ED,Admissions,Outpatient lab/radiology, Same day surgery (GI,IR,MSS,ASC).
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Monitoring all time cards to ensure proper time and attendance is being completed. Approving payroll.
- Directly involved in the hiring process, setting up interviews for candidates. Working in corelation with the recruiter on open positions. The on-boarding process. Responsible for the termination of a staff member with the involvement of human resources.
- Overseeing all patient access product of registration completion. To reduce minimal errors to avoid billing delays.
- Completion and resolving all workques, ensuring staff are completing the daily workques. Sending external errors to the appropriate department.
- Daily monitoring of all cash drawers to ensure accuracy. Sending out a report to corporate with errors and discrepancies. Meet daily with senior leadership to discuss barriers and action plans.
- Utilizing all payor site to perform eligibility on patients insurance. Scheduling exams for various appointments.
- Working directly under the revenue cycle umbrella, collecting liabilities past due balances and very closely watching staff collection rates. To determine if educational training is warranted to guide staff to collect liabilities more effectively.
Radiology Technician Assistant
Meadville Medical Center
08.2016 - 10.2021
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Reviewed and evaluated developed x-rays, video tape or computer-generated information to determine satisfaction of images for diagnostic purposes.
Education
Conneaut Lake High School
Conneaut Lake Skills
- Demographics Information
- Employee Training Program
- Communicating to Patients and Families
- Pre-Admission Requests
- Explaining Policy and Procedures
- Patient Education
- Database Search and Data Entry Skills
- Financial Operations Oversight
- User Access Management
- Policy and Program Development
- Training Coordination
- Employee Performance Evaluations
- Revenue Cycle Management
- Registration and Admissions
- Employee Recruitment and Hiring
- Calm and Effective Under Pressure
- Insurance Information Collection
- Patient Identification
- Verifying Eligibility
- Quality Standards and Protocols
- Providing Information and Resources
- Team Leadership
- Customer Service
- Staff Assignments
- Resolving Problems
- Patient Health Information Access
- Scheduling Diagnostic Procedures
- Best Practices and Standards
- Employee Work Scheduling
- Multitasking and Organization
- Customer Satisfaction
- Office Supplies and Inventory
- Clerical Support
- Medicare Compliance
- Verbal and Written Communication
- Problem Identification
- Phone and Email Etiquette
- Process Improvement
- Scheduling and Coordinating
- Managing Terminations
- Quality Standards
- Staff Management
- Radiology Knowledge
- Expertise in radiology
- Radiology Safety Protocols
- HIPAA knowledge
- Audit management
- Insurance collaboration
- Verifying insurance
- HIPAA Compliance
- Denial Management
- Budget coordination
- Professionalism and Ethics
- Statistical Analysis
- Clinical Documentation
- Medical Record Analysis
Timeline
Patient Access Supervisor
Meadville Medical Center & Subsidiaries
04.2023 - Current
Patient Access Supervisor
Allegheny Health Network
11.2021 - 03.2023
Radiology Technician Assistant
Meadville Medical Center
08.2016 - 10.2021
Conneaut Lake High School