Summary
Overview
Work History
Education
Skills
Timeline
Generic
MATTHEW LEITH

MATTHEW LEITH

Chicago,IL

Summary

Successful Regional Sales Director skillful at establishing strategic approaches, finding new customers and expanding territories to maximize revenue. Specializing in people development and customer retention

Overview

13
13
years of professional experience
4
4
Certification

Work History

Regional Sales Director

THE REVENUE OPTIMIZATION COMPANIES
01.2022 - Current
  • Oversee the Chicago East region with 7 doors, 53 sales representatives, and 7 Store managers, consistently achieving or exceeding MoM KPI targets, resulting in an increase in revenue each month
  • Develop and execute comprehensive sales strategies, which include market analysis, competitor research, and customer segmentation, leading to an increase in customer traffic
  • Foster key relationships with clients, industry influencers, and partners to drive business growth and maintain client retention
  • Maintain P&L, budget forecasting, including monthly expenses and scheduling
  • Implement efficient sales processes and uphold ethical sales practices, resulting in an increase in productivity and a reduction in customer churn
  • Lead a high-performing sales team, providing coaching, mentorship, and professional development opportunities that led to a 30% improvement rate in sales representatives' performance
  • Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless customer experience.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Developed and executed sales plans for consistent growth in revenue and profitability.
  • Lead high-performing sales teams, providing coaching and mentoring to achieve ambitious targets.
  • Optimized sales processes and streamlined operations to enhance efficiency while maintaining customer satisfaction.
  • Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
  • Exceeded quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
  • Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.

Multi-Unit Manager

The REVENUE OPTIMIZATION COMPANIES
02.2020 - 01.2022
  • Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals yields to help maximize commissions
  • Maintained store planogram scoring 100% on every merchandising audit for all locations
  • Growing customer base by increasing Google reviews and maintaining high OSAT score
  • Helped facilitate and open 6 new store openings and supported 9 stores in total
  • Trained and supported new store managers and assistants.
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.

Market Manager

T-MOBILE
02.2018 - 02.2020
  • Responsible for day-to-day store operations for 6 locations, including the development of employees, while continually improving their ability to increase net operating profit
  • Primary roles included P&L management, sales management, sales proficiency and customer engagement training, customer issue resolution, leadership development and mentoring, payroll, scheduling, and HR administration
  • Effectively supervised 6 store managers on attaining daily sales KPI goals and builds relationships throughout the company to ensure goal achievement
  • Recruited and facilitated new hire training and development on customer satisfaction, company goals, and sale strategies, including holiday and high season hiring
  • Tracked store's revenue, attach rate, conversion rate, units per transaction, and AOV through Excel
  • Ensured low shrink rate of under .8%, lower than company goal of 1%.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
  • Led sales team training initiatives to improve performance and increase revenue generation.
  • Launched new products successfully by creating targeted marketing campaigns tailored to specific consumer segments.
  • Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
  • Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.

Store Manager

SPRINT
01.2015 - 01.2018
  • Provided sales leadership and supervised 9 sales associates on attaining daily sales KPI goals
  • Led the B2B acquisition team of 5 employees in securing corporate accounts
  • Enforced loss prevention and shrinkage through daily phone counts and weekly accessory counts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Department Manager

WALMART
02.2012 - 02.2015
  • Coached over 16 sales associates daily on performance and company standards
  • Set schedules for sales associates and facilitated communication from management
  • Upheld department visual standards and inventory replenishment
  • Coordinated inventory management and department replenishment and maintained store backroom
  • Mentored and held associates accountable for providing a superior customer experience
  • Oversaw store planogram and visual merchandising.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Bachelor of Arts - Marketing

The University of The West Indies
Kingston, JA

Skills

  • Managing Quotas
  • Sales Training
  • Customer Relationship Management
  • Key Account Management
  • Revenue Growth
  • Strategic Planning
  • Goal Setting
  • Staff Training
  • Sales Presentations
  • Territory Management
  • Operations Management
  • Business Development

Timeline

Regional Sales Director

THE REVENUE OPTIMIZATION COMPANIES
01.2022 - Current

Multi-Unit Manager

The REVENUE OPTIMIZATION COMPANIES
02.2020 - 01.2022

Market Manager

T-MOBILE
02.2018 - 02.2020

Store Manager

SPRINT
01.2015 - 01.2018

Department Manager

WALMART
02.2012 - 02.2015

Bachelor of Arts - Marketing

The University of The West Indies

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MATTHEW LEITH