Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Leskowsky

Lyons,OR

Summary

Dynamic customer service specialist with extensive experience handling customer interactions and resolving issues promply. Experience with Stellantis, along with the aftermarket alternatives, excelling in customer service and inventory management. Proven ability to enhance sales through excellent customer service, effective parts cataloging, and problem-solving. Skilled in shipping coordination, ensuring timely delivery and customer satisfaction. Committed to providing exceptional guidance and assistance to customers for all their needs and wants.

Overview

8
8
years of professional experience

Work History

Parts Advisor

Roberson Motors
11.2021 - 08.2024

  • Help professional customers select parts over the phone, answer questions, and provide guidance as to what additional parts may be needed for their projects.
  • Sell correct parts primarily over the phone, over the counter or through the shop.
  • Order, track, and shelve parts
  • Provide price quotes and pick up or delivery schedules.
  • Merchandising
  • Shipping and receiving
  • Inventory
  • Lots of additional duties

Parts Specialist

O'Reilly Auto Parts
12.2018 - 11.2021
  • Assisted customers on the phone or in person to select and locate parts for vehicles. Processed orders and contacted customers as parts came in.
  • Answer customer questions in person and over the phone, professionally.
  • Process and shelve inventory daily
  • Machine parts
  • Process payment transactions, and safe reconciliations
  • Restocking parts on sales floor
  • Lots of additional duties

Account Expert

T-Mobile
03.2016 - 11.2018
  • Managed high-stress calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Chemeketa Community College
Salem, OR
03-1996

Skills

  • Critical thinking
  • Data entry
  • Customer service
  • Active listening
  • Call center experience
  • Problem resolution

Timeline

Parts Advisor

Roberson Motors
11.2021 - 08.2024

Parts Specialist

O'Reilly Auto Parts
12.2018 - 11.2021

Account Expert

T-Mobile
03.2016 - 11.2018

GED -

Chemeketa Community College