Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Lewandowski

Frederick,MD

Summary

Dynamic Technical Support Engineer with a proven track record at Costco Wholesale, excelling in problem-solving and customer relationship management. Expert in hardware upgrades and application installations, I effectively resolved issues, enhancing user satisfaction and operational efficiency. My collaborative approach fosters teamwork, ensuring seamless technical support and innovative solutions.

Overview

19
19
years of professional experience

Work History

Technical Support Engineer

Stars Struck Karaoke
04.2017 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.

Webmaster

21st Virgina F Company
02.2016 - Current
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Provide techinical assistance for F Company's website.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Configured and purchased domains for websites.
  • Coded websites using HTML, CSS, and JavaScript languages.

Merchindiser/Electronics Sales Associate

Costco Wholesale
12.2005 - Current
  • Followed set Merchandising Standards in the layout and organization of the Majors Sales Department which contains Televisions, Computers, and Major House Hold appliances.
  • Responsible for Keeping in compliance with contractual requirements for the Television's, Computers, and mandatory product placements.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Checked to see if requested items were available from store's inventory.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Software Systems Engineering

Colorado Technical University
Colorado Springs, CO
08-2013

Skills

  • Hardware upgrades
  • Debugging
  • Application installations
  • Product recommendations
  • Teamwork and collaboration
  • Short and long-term planning
  • Customer relationship management
  • Mobile device repair
  • Problem-solving
  • Computer coding

Timeline

Technical Support Engineer

Stars Struck Karaoke
04.2017 - Current

Webmaster

21st Virgina F Company
02.2016 - Current

Merchindiser/Electronics Sales Associate

Costco Wholesale
12.2005 - Current

Bachelor of Science - Software Systems Engineering

Colorado Technical University

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Matthew Lewandowski