Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Lewis

Pompano Beach,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Lead Medical Receptionist

Conviva Care Solutions / Humana
09.2020 - 11.2022
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
    • Maintained current and accurate medical records for patients.
    • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
    • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
    • Managed multi-line phone system and pleasantly greeted patients.
    • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
    • Adhered to strict HIPAA guidelines to protect patient privacy.
    • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
    • Referred and screened patients to make best use of resources, triage staff, and serve community members.
    • Organized paperwork such as charts and reports for office and patient needs.
    • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
    • Transcribed phone messages and relayed to appropriate personnel.
    • Used computer programs and registration systems to schedule patients for routine and complex procedures.
    • Checked patient insurance, demographic, and health history to keep information current.
    • Supported office staff and operational requirements with administrative tasks.
    • Completed patient referrals to other medical specialists.

Service Coordinator Supervisor

Vista BMW
05.2019 - 07.2020
    • Provided leadership, guidance and support to staff members.
    • Researched best practices and developed strategies to improve program outcomes.
    • Developed and implemented training programs for staff.
    • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
    • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
    • Resolved customer complaints and issues to drive satisfaction and loyalty.
    • Managed and coordinated service teams to achieve successful completion of service projects.
    • Analyzed trends and data to inform decision-making and program development.
    • Coordinated and monitored service activities to confirm work met all requirements.
    • Assessed customer needs and developed solutions to meet needs.

Cashier Team Lead

American Eagle Outfitters, Inc
02.2017 - 09.2019
  • Restocked and organized merchandise in front lanes.
  • Maintained stock to meet expected customer demand.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed both cash and card purchases and returns.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Mentored new team members on sales software system operation.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Trained team members on cash register operation and cash handling.

Education

Bachelor of Arts - Business Economics

University of Central Florida
Orlando, FL
06.2016

High School Diploma -

J. P. Taravella High School
Coral Springs, FL
05.2013

Skills

  • Inventory Oversight
  • Operational Requirements
  • Taking Client Histories
  • Paperwork Coordination
  • Healthcare Administration
  • Office Coordination
  • Outpatient care

Accomplishments

Employee of the month for Conviva Care Center, based off of 5 star patient reviews & outstanding patient support in.

Timeline

Lead Medical Receptionist

Conviva Care Solutions / Humana
09.2020 - 11.2022

Service Coordinator Supervisor

Vista BMW
05.2019 - 07.2020

Cashier Team Lead

American Eagle Outfitters, Inc
02.2017 - 09.2019

Bachelor of Arts - Business Economics

University of Central Florida

High School Diploma -

J. P. Taravella High School

Similar Profiles

CREATE PROFILE
Matthew Lewis