Matthew Lewis
Farmers Branch,TX
Summary
Sociable Server offering 20 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server
HMSHost
07.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Server
JDDA Concession Management
01.2021 - 06.2023
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Server
Omni Dallas Park West
02.2018 - 10.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Served food and beverages to patrons and immediately remedied issues with orders
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Server
Wyndham Hotel Park Central
12.2014 - 04.2019
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Education
Some College (No Degree) - Finance
College of Southern Idaho
Twin Falls, IDSome College (No Degree) - General Requirements
Concordia College
Portland, ORSkills
- Food inspection
- Buffet setup and takedown
- Table Bussing
- Special dietary requirements
- Food safety understanding
- Point of Sale (POS) system operations
- Dining customer service
Timeline
Server
HMSHost
07.2023 - Current
Server
JDDA Concession Management
01.2021 - 06.2023
Server
Omni Dallas Park West
02.2018 - 10.2020
Server
Wyndham Hotel Park Central
12.2014 - 04.2019
Some College (No Degree) - Finance
College of Southern Idaho
Some College (No Degree) - General Requirements
Concordia College
Similar Profiles
David Duke Jr.David Duke Jr.
Stocker at HMSHostStocker at HMSHost
Anthony CortesAnthony Cortes
Commissary Shift Manager at HMSHostCommissary Shift Manager at HMSHost
Saba SefefeSaba Sefefe
Multi-Unit Operational Manager I at HMSHostMulti-Unit Operational Manager I at HMSHost
Badre FalaBadre Fala
General Manager of Food Service at HMSHostGeneral Manager of Food Service at HMSHost
Alaaldin ObeidatAlaaldin Obeidat
Tow Truck Operator at MetroHook TowingTow Truck Operator at MetroHook Towing