Hands on restaurant leader with over 20 years of experience. Excelling at operational coaching, P&L management, and sales building. Results driven leadership focusing on developing and empowering team members. I believe in standing next to my team, not behind them.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DISTRICT MANAGER of US Based Equity Locations
Bonchon Korean Fried Chicken
Dallas, TX
01.2022 - Current
Successfully oversaw multiple corporate locations in the US, generating an annual revenue of over $9 million.
Utilized effective food and labor management strategies leading to a decrease of up to 15% in overall costs.
Collaborated in the creation of our current franchisee audit form utilized in the field
Oversaw our corporate training location for new Franchisees
Streamlined operational efficiency by implementing SOPs for multiple locations which included responsibilities like conducting daily line checks, maintaining prep lists, reconciling cash at night, tracking bank deposits, completing product count forms and recording void/comp transactions.
Managed and ensured the effective testing of new menu items at R&D locations
Conducted multiple brand webinars covering topics such as labor management, food cost savings tools, and oil filtration management programs.
TRAINING GENERAL MANAGER
Chopt Creative Salad Co.
New Hyde Park, NY
01.2021 - 01.2022
Trained, developed, and validated MITs for the Long Island district.
GENERAL MANAGER
Chopt Creative Salad Co.
New Hyde Park, NY
01.2020 - 01.2022
Managed and supervised daily operations of restaurant
Successfully met KPIs and improved store profitability through effective management of P&L, Food Cost, and Labor.
Achieved consistent sales growth surpassing $2.7 million per year
MULTI-UNIT FRANCHISEE
Wing Zone
Bellmore/East Meadow, NY
01.2004 - 01.2021
Owner/operator responsible for the running of 2 QSR restaurants
Managed daily operations as well as executed all aspects of business ownership
Developed and implemented an efficient operational plan to optimize productivity on our busiest day of the year, resulting in turning a $5000 day into a $28k day.
Presented guide at franchise conference, adopted as brand standard for high-volume days.
CERTIFIED FRANCHISE TRAINER
Wing Zone
Bellmore, NY
01.2017 - 01.2020
Executed a comprehensive 21-day training program
Conducted validation exercises upon program completion to ensure successful implementation of procedures.
Upon graduation, I continued to support new franchisees as a peer consultant.
Education
Bachelor of Science - Animal Sciences
University of Florida
Gainesville, FL
12-2004
Skills
Training tool creation
Presentation development and execution
Organize and lead team meetings/seminars/workshops
R&D execution with menu/products/equipment
QA testing and reporting
P&L construction and analysis
Strategic Planning and budgeting
COGS cost control and loss management
Labor matrix creation and schedule building
HR management
Vendor contract negotiations and relations
Local store marketing in print and digital
Brand building and reputation management in the community
Hospitality driven coaching
Leadership training
Accomplishments
Yoobic Front Line Excellence Award: District Leader of the Year 2023
Franchise Multi-Unit Franchisee of the year 2017
Franchise Ambassador award 2013
Franchise T.I.P.S. award 2011 (Training, Image, Promotion, & Speed)
Franchise highest single day sales record
Twice elected to the Franchise Advisory Council
Selected to Wing Zone Summit Committee
Certification
ServSafe Food Manager Certified
ServSafe Registered Exam Proctor
Timeline
DISTRICT MANAGER of US Based Equity Locations
Bonchon Korean Fried Chicken
01.2022 - Current
TRAINING GENERAL MANAGER
Chopt Creative Salad Co.
01.2021 - 01.2022
GENERAL MANAGER
Chopt Creative Salad Co.
01.2020 - 01.2022
CERTIFIED FRANCHISE TRAINER
Wing Zone
01.2017 - 01.2020
MULTI-UNIT FRANCHISEE
Wing Zone
01.2004 - 01.2021
Bachelor of Science - Animal Sciences
University of Florida
ServSafe Food Manager Certified
ServSafe Registered Exam Proctor
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