Matthew Lindhorst
Arlington,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
32
32
years of professional experience
Work History
Sales Specialist
Lowes
07.2023 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Self Employed
Etsy Shop
06.2010 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Generated more than 50000 sales, With a feed back average of more than 99%
Supervisor
U.S. Navy Active Duty
01.1992 - 03.2015
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Criminal Justice
Columbia College
Columbia, MO10.2018
Bachelor of Arts - Human Services
Columbia College
Columbia, MO08.2017
Skills
- Contract Negotiation
- Customer Relations
- Strategy Development
- Process Improvement
- Social media selling
- Customer Service
Timeline
Sales Specialist
Lowes
07.2023 - Current
Self Employed
Etsy Shop
06.2010 - Current
Supervisor
U.S. Navy Active Duty
01.1992 - 03.2015
Bachelor of Science - Criminal Justice
Columbia College
Bachelor of Arts - Human Services
Columbia College