Matthew Lindsey
Urbana,IL
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Chick-fil-A
11.2021 - Current
- Leadership Growth and Development - Directly oversaw the growth and promotion of 4 leaders. Worked with them teaching them how to count money, direct operations, and the theory of leadership.
- Leadership Meeting - I lead all of the monthly FOH Leadership meetings. I review the business standing with the team and target specific area of growth to work on in the coming months.
- Scheduling FOH, BOH, and Leadership. Making the schedule for the FOH and BOH team overseeing labor and ensuring team is scheduled to operational goals. Oversaw leadership scheduling for a three month season.
- Truck Ordering - Working to order enough supplies to meet the demand and ensure we don't have to travel to borrow product from another store.
- Waste Tracking and Management - Waste and Donations were not being track. Using the Dave Ramsey "Every Dollar" principle I worked with the BOH leadership team to develop a system to track all waste and donations. These are being entered on a daily basis on inform and helped us to know how much of food cost gaps are from waste. This tracking has help lead is to a .4-.5 positive food gap over the past three months since this systems implementation the last week of December.
- Establish and Track Labor Goals - Meeting goals of $90-$95 productivity on a monthly basis. Doing this through the scheduling of labor but also working with the team to make cuts as needed if sales are not meeting projections.
- DT SOS - Dropping DT SOS average from 7 minutes average (pre-transition) to 4 minute average (now.) Retrained team on speed markers, when to call out items, and when to ask for help. This SOS measurement is reflect through the guest opinion through CEM stores. Our CEM is up 9% year versus year on the speed marker. (January 23' - March 23' versus January 24' - March 24')
- VSBL - Working the behind the scenes formatting, creating lineup molds, establishing and reworking checklist, and training to leadership team how to utilize this platform.
- CEM Scores - Working to elevate the CEM scores. Working to enrich the guest experience but serving quality food, quickly, accurately in a clean and safe environment.
Pastor
Crusaders Churches Of America
06.2017 - Current
- Bus Route Growth and Development - Reestablished two individual bus routes growing attendance average from 10-15 to 35-40 for a weekly average.
- Sunday School - Teach 5th&6th grade boys averaging 10 kids a week.
- Preaching - Delivering at least 10 messages a year to various congregation with-in or associated with the Crusaders.
- VBS Outreach Director - Leading the outreach team during Vacation Bible School Month. Started with 2 buses outreaching into the community for pickup, grew it to four buses through advertising and door to door cold calling, and increased year vs. year attendance average from 55 to 85.
- Social Media Outreach - Developed social media pages and led them to outreach for community events from the church.
- Brand Growth and Development Team - Serve on the team helping in universal branding, brand outreach amongst the church community, and led with the team that developed uniformity branding options for CCA.
Interim General Manager
Burger King
08.2018 - 11.2021
- Led Management Training and Development
- Inventory Management Including Truck Ordering, Waste Tracking, and Inventory Counts.
- Multi-Unit Scheduling - Working with multiple District Managers to oversee and develop team scheduling at multiple different stores.
- Repair and Maintenance - Worked with maintenance and external companies to maintain properties and equipment.
Education
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
Certification
- ServSafe Food Protection Manager
- Licensed Minister - Crusaders USA
- CDL Class B with Passenger Endorsement
Timeline
FOH Supervisor
Chick-fil-A
11.2021 - Current
Interim General Manager
Burger King
08.2018 - 11.2021
Pastor
Crusaders Churches Of America
06.2017 - Current
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign