Matthew Little
Capitola,CA
Summary
Proven leader with an extensive track record of enhancing customer satisfaction and increasing revenue at The Sand Bar Capitola. Expert in staff management and customer relations, adept at fostering repeat business through exceptional service. Skilled in negotiation and conflict resolution, consistently ensuring high-quality outcomes. Achieved notable success in hiring, training, and shift scheduling, driving morale, team performance and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Installer
Center Link
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Completed projects within budget constraints through careful planning and resource management.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
Bartender/manager
The Sand Bar Capitola
05.2015 - 05.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Increased overall revenue with creative drink promotions and themed events.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Bartender/manager
The Fog Bank
01.2008 - 05.2015
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Fire Prevention And Safety Technology
Cabrillo College
Aptos, CAHigh School Diploma -
Will C. Wood High School
Vacaville, CASkills
- Positive Attitude
- Customer Service
- Negotiation and Conflict Resolution
- Staff Management
- Problem Resolution
- Hiring and Training
- Shift Scheduling
- Interpersonal Relations
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Bartender/manager
The Sand Bar Capitola
05.2015 - 05.2022
Bartender/manager
The Fog Bank
01.2008 - 05.2015
General Installer
Center Link
Fire Prevention And Safety Technology
Cabrillo College
High School Diploma -
Will C. Wood High School
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