Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Little

Auburndale

Summary

Experienced aviation operations leader with 10+ years in airline and cargo ground operations, specializing in safety compliance, team supervision, and passenger/cargo service. Ground Security Coordinator (GSC) and Dangerous Goods (DG) certified with hands-on experience supporting TSA, FAA, and IOSA audits. Proven ability to lead high-performing teams, implement process improvements, and ensure safe, efficient, and compliant airport operations. Seeking to bring leadership and operational excellence to Amazon Global Air’s growing network.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Training & Passenger Loading Supervisor

National Air Cargo
09.2023 - Current
  • Supervise a team of 15+ agents supporting international passenger and cargo operations.
  • Develop and implement comprehensive training programs aligned with FAA standards, ensuring all team members were proficient in safety protocols, regulatory compliance, and operational best practices.
  • Serve as GSC and DG lead; oversee security, cargo acceptance, and hazardous materials handling.
  • Led and supported multiple TSA, FAA, and IOSA audits, achieving full compliance and audit readiness.
  • Collaborate with flight and ramp teams to streamline turnaround times and enforce SOP adherence.

Safety Representative / Auditor

TWU 555
02.2021 - 12.2023
  • Conducted internal audits across multiple airport operations, addressing gaps in ramp safety, documentation, and operational protocol.
  • Promoted a safety-first culture by mentoring frontline workers and creating awareness of compliance expectations.
  • Developed detailed safety reports and presented findings to management and union leadership, driving actionable improvements.
  • Collaborated cross-functionally with operations, safety, and management teams to implement corrective actions and improve compliance.

Operation Agent

Southwest Airlines
11.2014 - 12.2023
  • Coordinated flight operations to ensure on-time departures and arrivals.
  • Managed baggage handling processes, minimizing delays and enhancing customer satisfaction.
  • Oversaw compliance with safety regulations and operational standards across all flights.
  • Trained new team members on operational procedures and best practices for efficiency.
  • Recognized for consistent on-time performance and strong collaboration with ramp, gate, and dispatch teams.

Camp Director

Fellowship of Christian Athletes Leadership
05.2013 - 08.2016
  • Directed summer camp operations for 400–500 participants; led 25+ staff.
  • Developed programming, enforced safety protocols, and maintained 100% inspection pass rate.
  • Managed team morale, conflict resolution, and performance under pressure.
  • Led staff training sessions, fostering teamwork and improving service quality across all camp operations.

Education

Ongoing - Aviation Management

Polk State College
Winter Haven, FL
05-2026

High School Diploma -

Indian Rocks Christian School Logo Indian Rocks
Largo, FL
05-2012

Skills

  • FAA / TSA / IOSA Compliance
  • Ground Security Coordinator (GSC)
  • Dangerous Goods (DG) Certified – IATA/ICAO
  • Safety & Audit Readiness
  • Ramp Operations & Cargo Logistics
  • Team Leadership & Training (15–25 staff)
  • Passenger Service & Flight Coordination
  • SIDA Badge Holder (eligible)
  • Lean / Process Improvement
  • Strong Communication & Cross-Functional Collaboration

Certification

Ground Security Coordinator (GSC)

Dangerous Goods (DG) Certified

Timeline

Training & Passenger Loading Supervisor

National Air Cargo
09.2023 - Current

Safety Representative / Auditor

TWU 555
02.2021 - 12.2023

Operation Agent

Southwest Airlines
11.2014 - 12.2023

Camp Director

Fellowship of Christian Athletes Leadership
05.2013 - 08.2016

Ongoing - Aviation Management

Polk State College

High School Diploma -

Indian Rocks Christian School Logo Indian Rocks

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