Matthew Lobatos
Orlando,FL
Summary
Proven to enhance customer satisfaction and streamline service at The Walt Disney Company, I excel in multitasking and efficient work pace. Skilled in food safety and customer service, I successfully managed high-volume periods, significantly reducing wait times. My dedication to cleanliness and professional appearance contributed to a positive dining experience, fostering customer loyalty and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quick Service Food Server
The Walt Disney Company
10.2023 - Current
- Delivered exceptional guest service by warmly greeting guests, assisting with orders, and ensuring a magical dining experience aligned with Disney’s renowned service standards.
- Efficiently processed high-volume food and beverage orders during peak times, maintaining accuracy and speed to meet guest expectations in a bustling environment.
- Prepared and served a variety of menu items, adhering to Disney’s quality and safety standards to ensure all food was presented in line with brand expectations.
- Maintained cleanliness and organization in the dining and kitchen areas, strictly following health and safety regulations to provide a safe environment for guests and staff.
- Managed transactions using Disney’s POS systems, handling cash, credit, and MagicBand payments with precision, ensuring smooth and accurate financial operations.
- Consistently adhered to Disney’s “Four Keys” (Safety, Courtesy, Show, and Efficiency) to deliver a seamless and delightful experience for guests.
- Adapted to guests’ needs by accommodating special requests and dietary requirements, ensuring every guest had a personalized and enjoyable dining experience.
- Effectively managed guest flow and seating during busy periods, optimizing space and minimizing wait times to enhance overall guest satisfaction.
- Addressed guest complaints and inquiries promptly and courteously, resolving issues to ensure a positive outcome and maintain Disney’s high service standards.
- Supported back-of-house operations, including kitchen prep, inventory management, and supply replenishment, to ensure the quick service area operated smoothly.
- Rigorously followed safety and sanitation protocols, maintaining a clean and secure environment for guests and fellow Cast Members.
Bartender
The Walt Disney Company
02.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends, maintaining exceptional service standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, including preparing cash drawers and taking inventory, ensuring shift readiness.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Kept the bar presentable and well-stocked to meet customer needs and maintain smooth operations.
- Followed alcohol awareness procedures to prevent excessive guest intoxication, ensuring a safe and enjoyable environment.
Crepes Maker
The Walt Disney Company
02.2020 - 10.2021
- Expertly crafted and served a variety of sweet and savory crepes, ensuring each was cooked to perfection and presented with a touch of Disney magic.
- Operated specialized crepe-making equipment with precision and efficiency, maintaining Disney’s commitment to exceptional food quality.
- Managed high volumes of guest orders seamlessly during peak hours and festivals, delivering swift and accurate service without compromising on quality.
- Tailored crepes to meet special dietary requirements and guest preferences, creating personalized dining experiences that delighted visitors.
- Maintained Disney’s rigorous cleanliness and safety standards, ensuring the crepe station and dining area were spotless and compliant with health regulations.
- Prepared fresh crepe ingredients daily, upholding the highest standards of quality and freshness to enhance guest satisfaction.
- Monitored and managed inventory levels efficiently, ensuring a continuous supply of fresh ingredients and preventing any disruption in service.
- Executed opening and closing procedures meticulously, ensuring the crepe station was ready for each day’s operations and maintaining operational readiness.
- Collaborated closely with Disney’s culinary and front-of-house teams, ensuring smooth operations and seamless service during high-traffic periods.
- Followed all health, safety, and food handling regulations rigorously, ensuring a safe environment for both guests and Cast Members.
Bartender
White Buffalo
04.2019 - 01.2020
- Managed drink orders for hundreds of guests per night, ensuring rapid service while maintaining quality and precision.
- Monitored and restocked bar inventory throughout the night, ensuring a well-stocked and organized bar.
- Executed opening and closing procedures, including cash handling, inventory management, and preparing sales reports.
- Processed financial transactions efficiently using POS systems, ensuring secure and accurate handling of payments.
- Maintained a clean, safe, and visually appealing bar area, adhering to health and safety standards.
- Applied alcohol service regulations diligently, including verifying age and monitoring intoxication levels to ensure responsible service.
- Coordinated with security and floor staff to manage crowd control and maintain a safe environment for guests and staff.
- Promoted nightclub events and specials to enhance guest experiences and encourage repeat visits.
- Delivered premium service to VIP guests, managing bottle service with professionalism and attention to detail.
- Adapted quickly to changes in guest flow and demands, maintaining high efficiency and composure in a fast-paced setting.
Education
Bachelor of Arts - Ecconomics
Umiversity Of Central Florida
Orlando12.2025
Associate of Arts - Accounting
Santa Fe College
Gainesville, FL12.2023
Skills
- Exceptional Guest Service
- Mixology Expertise
- Speed and Efficiency
- Product Knowledge
- Safety and Compliance
- Team Collaboration
- Problem Solving
- POS System Proficiency
- Upselling and Promotion
- Attention to Detail
- CPR Certified
Certification
- Bartending License - June 28th, 2024
Serving Alcohol Certified
I hold a current bartending license and a ServSafe Alcohol certification, demonstrating my expertise and adherence to all regulatory requirements for alcohol service.
Timeline
Quick Service Food Server
The Walt Disney Company
10.2023 - Current
Bartender
The Walt Disney Company
02.2020 - 10.2021
Crepes Maker
The Walt Disney Company
02.2020 - 10.2021
Bartender
White Buffalo
04.2019 - 01.2020
Bachelor of Arts - Ecconomics
Umiversity Of Central Florida
Associate of Arts - Accounting
Santa Fe College