Matthew Lojero
Clayton,NC
Summary
Dedicated and enthusiastic college student with a passion for delivering exceptional customer service. Possesses strong communication skills, empathy, and a customer-centric approach to problem-solving. Proven ability to effectively manage inquiries, resolve issues, and ensure customer satisfaction. Eager to leverage academic knowledge and interpersonal skills to contribute positively to a customer service team and provide memorable experiences for clients.
Overview
3
3
years of professional experience
Work History
NIKE
NC, Smithfield
07.2022 - 05.2024
- Established personal connections with customers, exceeding customer service expectations
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Upheld the highest standards of cleanliness and staff conduct
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Publix
NC, Clayton
07.2022 - 07.2023
- Slice and prepare deli meats, cheeses, and specialty products according to customer preferences and specifications
- Assist customers in selecting products, providing recommendations, and ensuring satisfaction with their purchases
- Maintain cleanliness and organization of deli counter, refrigerated displays, and work areas to meet health and safety standards
- Operate deli equipment including slicers, scales, and packaging machines safely and efficiently
- Collaborate with team members to fulfill customer orders accurately and expediently during peak hours.
Walmart
NC, Garner
08.2021 - 07.2022
- Provide personalized assistance to customers in selecting and purchasing electronic products such as smartphones, tablets, laptops, and accessories
- Demonstrate product features and capabilities, answer technical questions, and provide recommendations based on customer needs and preferences
- Meet and exceed sales targets by effectively promoting product features, upselling accessories, and offering service plans to enhance customer value
- Process transactions accurately and efficiently using point-of-sale (POS) systems, including handling cash, credit card transactions, and returns
- Maintain a clean and organized sales floor, including restocking merchandise, setting up product displays, and ensuring product availability.
Outback Steakhouse
NC, Garner
06.2021 - 08.2021
- Assist servers by clearing tables, refilling water glasses, and resetting dining areas to provide prompt and efficient service to guests
- Greet and seat guests in a friendly and welcoming manner, ensuring a positive first impression and excellent customer experience
- Manage reservations, answer phone calls, and coordinate seating arrangements to maximize restaurant capacity and minimize wait times
- Maintain cleanliness and organization of the dining room, including cleaning and sanitizing tables, chairs, and high-touch surfaces
- Communicate effectively with servers, kitchen staff, and management to coordinate guest seating and ensure smooth restaurant operations.
Education
Associates in Arts -
06.2026
HS Diploma -
06.2021
Skills
- Customer Service
- Communication
- Problem-Solving
- Attention to Detail
- Multitasking
- Calm Under Pressure
- Bilingual (English/Spanish)
Languages
Spanish
Native or Bilingual
Timeline
NIKE - NC, Smithfield
07.2022 - 05.2024
Publix - NC, Clayton
07.2022 - 07.2023
Walmart - NC, Garner
08.2021 - 07.2022
Outback Steakhouse - NC, Garner
06.2021 - 08.2021
Johnston Community College - Associates in Arts,
South Garner High School - HS Diploma,