Summary
Overview
Work History
Education
Skills
References
Awards
Affiliations
Timeline
Generic

MATTHEW LONDON

Newnan,US

Summary

Ramp Agent with robust expertise in aviation and emergency medical services, currently contributing to Delta Airlines' operational excellence. Demonstrates strong skills in customer service, safety compliance, and problem-solving, ensuring efficient ground operations and enhanced passenger satisfaction. Pursuing a Bachelor's degree in Aviation Management to further elevate industry knowledge and impact.

Overview

3
3
years of professional experience

Work History

Ramp Agent

Delta Airlines
03.2023 - Current
  • Manage aircraft ground operations, ensuring precise baggage handling and efficient use of ground equipment for seamless flight turnarounds
  • Coordinate with cross-functional teams to optimize ramp operations, enhancing on-time performance and passenger satisfaction
  • Drive operational excellence through adherence to safety protocols, contributing to Delta's industry-leading performance metrics
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.

Travel Advisor

Fora Travel
10.2023 - Current
  • Researched cruises, airfare options, hotels and siteseeing options to best meet client expectations.
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.

EMT-B

Central EMS
08.2021 - 01.2023
  • Provide critical emergency medical care as EMT-B, ensuring swift response times and optimal patient outcomes in high-pressure situations
  • Meticulously maintain emergency vehicles, equipment, and supplies, guaranteeing readiness for immediate dispatch and efficient patient care delivery
  • Adapt quickly to evolving emergency scenarios, implementing creative solutions to overcome challenges and enhance patient care quality

Education

BACHELOR'S DEGREE - AVIATION MANAGEMENT

Middle Georgia State College
Online
12-2026

HIGH SCHOOL OR EQUIVALENT -

Northgate High School
Newnan, GA
05.2019

DUAL ENROLLMENT -

West Georgia Technical College
Newnan, GA
12.2018

Skills

  • Safety Compliance

  • Time Management

  • Problem Solving

  • Stress Management

  • Customer Service

  • EMT Experience

  • Computer skills

References

  • Paul Buckley - Managing Director Below Wing Operations

paul.buckley@delta.com - (404)714-2696

  • Michael Williams - OSM DS Ramp

michael.s.williams@delta.com - (404) 714-7374

  • Anna Apparicio-Hoyte - OSM LS Bagroom

anna.l.hoyte@delta.com - (347) 545-1118

  • Corey Jackson -OSM AN Bagpoint

corey.jackson@delta.com - (404) 715-2665

Awards

Gold Award: Here is a token of gratitude for your servant leadership at Delta Airlines. Thank you for continuously putting safety in the forefront of the operation. The synergy within our team at A North bag point is truly commendable, and it wouldn’t be the same without your dedication, so again, thank you for being an exceptional team player. You exemplify the definition of being the Delta Difference. 

- Corey Jackson OSM

Affiliations

  • GENGAGE - Multigenerational Workforce BRG
  • VETERANS - Veteran's and Armed Forces BRG

Timeline

Travel Advisor

Fora Travel
10.2023 - Current

Ramp Agent

Delta Airlines
03.2023 - Current

EMT-B

Central EMS
08.2021 - 01.2023

DUAL ENROLLMENT -

West Georgia Technical College

BACHELOR'S DEGREE - AVIATION MANAGEMENT

Middle Georgia State College

HIGH SCHOOL OR EQUIVALENT -

Northgate High School

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