- Leadership development through teaching and mentoring
- Embracing challenges and continuous learning
- Creative expression through cooking and crafting
Matthew Lonergan
Tucker,GA
Summary
People-first leader with 25+ years of experience in retail, service, and small business operations. Known for building engaged teams, streamlining operations, and delivering consistent business results. Skilled in strategic planning, training, and team development, with a passion for culture, accountability, and customer satisfaction.
Overview
28
28
years of professional experience
13
13
years of post-secondary education
Work History
Store Manager
Starbucks Coffee Company
12.2006 - Current
- Increased customer satisfaction scores by 30% through strategic customer engagement initiatives and targeted staff coaching.
- Reduced drive-thru window times by 10% via streamlined workflows and real-time accountability practices.
- Lowered staff turnover by 25% by fostering a positive, inclusive workplace culture with a focus on recognition and development.
- Mentored and developed team members, contributing to multiple internal promotions and a sustainable leadership pipeline.
Store Manager
Pacific Sunwear
01.1998 - 12.2006
- Led manager training across Georgia and New England, improving retention by 10% through hands-on coaching and leadership development.
- Reduced inventory loss by 30% via targeted loss prevention training and improved operational controls.
- Boosted customer satisfaction by 25% by personalizing the shopping experience and coaching staff on service excellence.
Store Manager
Olan Mills Portrait Studios
06.1997 - 01.1998
- Boosted repeat business by 20% through improved client communication and refined photography techniques.
- Improved team compliance with company standards by 30% through comprehensive training programs and consistent performance oversight.
Education
Bachelor of Arts - Business Administration
01.2014 - 12.2023
Associate of Arts, Summa Cum Laude -
01.2011 - 06.2014
Skills
- Leadership & Coaching
- Team Building
- Performance Management
- Conflict Resolution
- Operational Efficiency
- Inventory Control
Leadership & Operations
Communication & Customer Experience
- Communication
- Customer Service
- Problem-Solving
- Time Management & Organization
- Multitasking
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Bookings)
Productivity & Technology
Interests
Volunteer Engagement
- Organized Coffee with First Responders initiative to strengthen community ties and promote public engagement
- Led charity drives and volunteer events in partnership with local nonprofits supporting causes such as youth outreach, homelessness, and family services.
Timeline
Arizona State University - Bachelor of Arts, Business Administration
01.2014 - 12.2023
Strayer University - Associate of Arts, Summa Cum Laude,
01.2011 - 06.2014
Store Manager - Starbucks Coffee Company
12.2006 - Current
Store Manager - Pacific Sunwear
01.1998 - 12.2006
Store Manager - Olan Mills Portrait Studios
06.1997 - 01.1998
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