Summary
Overview
Work History
Education
Skills
References
Timeline
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Matthew Long

Colorado Springs,CO

Summary

Dedicated and results-driven leader, determined to exceed company goals. Demonstrated experience managing a multitude of store locations and developing people for future growth. Talented in seeing multiple options for improvement, operational streamlining and potential growth. An analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

District Manager/General Manager/Store Manager

Lids Hat World
12.2020 - Current


  • Ensured compliance with company policies and procedures as well as conducting regular audits of operational practices at each location within the district.
  • Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
  • Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Lead scheduling and forecasting meetings to ensure payroll targets are being met
  • Visual Merchandising vetting and verifying procurement aspects of a brand's merchandise campaigns.
  • Modeled best practices for sales and customer service.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations..
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

ASSISTANT GENERAL MANAGER

AJ’s Family Fun Center
05.2016 - 10.2019


  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Handled cash accurately and prepared deposits.

Education

Bachelor of Applied Arts - Broadcasting and Cinematic Arts Major - Entrepreneurship Major

Central Michigan University
Mount Pleasant, MI
01.2020

Skills

  • Multi-unit management
  • Business development and planning
  • Goal Setting and Performance Metrics
  • Operating Procedures and Policies
  • Leadership Development
  • Sales Quota Management
  • Customer Service
  • Operations Management
  • Sales management
  • Strategic Planning
  • Team Recruiting and Onboarding

References

Upon request

Timeline

District Manager/General Manager/Store Manager

Lids Hat World
12.2020 - Current

ASSISTANT GENERAL MANAGER

AJ’s Family Fun Center
05.2016 - 10.2019

Bachelor of Applied Arts - Broadcasting and Cinematic Arts Major - Entrepreneurship Major

Central Michigan University

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Matthew Long