Matthew Long
North Huntingdon,PA
Summary
Establish a career with an organization that will utilize my analytical educational background and multifaceted professional experience to benefit mutual growth and success.
Overview
17
17
years of professional experience
Work History
Remote Underwriter
Byrider/CNAC Finance
01.2019 - Current
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents
- Maintained meticulous attention to detail in underwriting loans to ensure store profitability
- Applied all internal underwriting guidelines, state and federal regulations in the decision process to ensure loan quality and success
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Provided excellent customer service to both customers and store teammates
- Performed prompt interviews to potential customers to determine credit worthiness
Xfinity Sales Associate
Comcast
02.2018 - 12.2018
- Sold cable, internet, telephone and home security services to individuals within assigned territory using consultative selling techniques
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Developed positive customer relationships through friendly greetings and excellent service
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
Senior Collector
Bank of America
03.2016 - 05.2017
- Contacted delinquent credit card customers for collections, customer servicing and other loss mitigation and recovery activities
- Solved routine to more complex billing problems and inquiries and negotiated payment arrangements to cure delinquent accounts
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
Foreclosure Specialist
Bank of America
10.2010 - 03.2016
- Assisted in the implementation of a new process for evaluating foreclosure litigation paperwork, including complaints, affidavits and post-sale documents
- Reviewed and executed various documents for accounts that were in pre- and post-sale foreclosure
- Worked in partnership with the bank's attorneys to cure any impediments that were preventing documents from being executed
- Trained and mentored fellow peers on the bank's document execution policies and procedures
Mortgage Resolution Specialist
Merrill Lynch & Co., Inc
11.2008 - 10.2010
- Analyzed the customer's financial situation and collateral value and planned and organized the most appropriate resolution strategy
- Received incoming calls from customers facing financial hardships and reviewed account status of those customers to propose the best solution for their hardship
- Collaborated among a diverse team to mitigate corporate losses
- Obtained referrals from colleagues to process customer accounts for forbearance
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Post-Closing Quality Control Specialist
LandAmerica OneStop
01.2007 - 10.2008
- Facilitated productive communication between borrowers and lenders to ensure the closure of the loan
- Efficiently prepared HUD settlement statements Assessed mortgage closing documents for loan funding approval and approved mortgages for recording
- Comprehensive and meticulous review of loan details before issuing title insurance policies to the lender
Education
Bachelor of Science - Physics
University of Pittsburgh, College of Arts And Sciences
Pittsburgh, PA04.2006
Skills
- Professionalism
- Client assessment and analysis
- Data management
- Strong verbal communication
- Interpersonal and written communication
- Self-motivated
- Detail-oriented
- Quick learner
- Strong conflict resolution skills
- Risk Mitigation
- Underwriting
- Proficient knowledge of Microsoft Excel
- Skilled in Microsoft Word, PowerPoint, OneNote, and Outlook
Timeline
Remote Underwriter
Byrider/CNAC Finance
01.2019 - Current
Xfinity Sales Associate
Comcast
02.2018 - 12.2018
Senior Collector
Bank of America
03.2016 - 05.2017
Foreclosure Specialist
Bank of America
10.2010 - 03.2016
Mortgage Resolution Specialist
Merrill Lynch & Co., Inc
11.2008 - 10.2010
Post-Closing Quality Control Specialist
LandAmerica OneStop
01.2007 - 10.2008
Bachelor of Science - Physics
University of Pittsburgh, College of Arts And Sciences
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