Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Matthew Long

Baconton ,GA

Summary

I have achieved personal growth by experience in multiple areas of work. I’ve achieved adaptability and willingness to get out of my comfort zone to compete a task. I am not afraid to do something I’ve never done before.

At Craig Bush Farms I achieved a steady work ethic and a “whatever it takes” attitude, I learned how to repair and operate heavy equipment, and the fundamentals of farming. Forced to quit due to terminal illness. Reason for gap in employment between 2012 and 2015.

At O'Reilly Auto Parts I achieved product knowledge and improved in my basic automotive repairs. I achieved sales experience and customer service/relations/satisfaction. I learned basic inventory skills. I also achieved teamwork and leadership skills in my time of employment. Due to lack of growth within the company I moved to Mitchell County Ford. A two week notice was provided.

At Mitchell County Ford I was able to take my automotive repair skills from being a car enthusiast working on them as a hobby, and experienced the professional side of the field. I grew significantly in the automotive repair field and learned how to diagnose and repair cars and trucks as needed. My time here was cut short due to hire on conditions not being met/violated. I moved to James Maxwell Snap-On Tools. A two week notice was provided.

At Snap-On Tools I achieved the most. I was given a failing franchise to run and thrown to the wolves with promises that if I applied myself I would be successful. In the nearly 6 years I ran this franchise I applied my previously acquired skills and increased the business model by 3x having a ground breaking sales week within my first 90 days and double that within my first 6 months. I continued to run the franchise, saw steady healthy growth, and earned many awards and accomplishments throughout my time. Here I had to utilize my skills to not only increase sales/collections, I offered warranty repair services on products. I minimized operating costs by utilizing my automotive repair skills to perform repairs/maintenance to the tool truck. I left due to owner downsizing for retirement and selling the business. A one month notice was offered, but owner only requested two weeks. Moved to Capital Hitch Service.

At Capital Hitch Service I was hired on primarily for inventory management but also as a fill in for any other position that required assistance. On top of my inventory tasks I answer customer calls and assist them as needed, I work up front in retail counter sales, and I help manage the shop by keeping the workers on task and helping them when needed, I also fill in when we have call outs and help in the shop with automotive and trailer repair/services.

Overview

15
15
years of professional experience

Work History

Inventory Manager

Capital Hitch Service
06.2024 - Current
  • Assisted in maintaining accurate inventory records using inventory management software.
  • Supported the team in conducting regular stock audits to ensure data integrity.
  • Learned best practices for receiving, storing, and distributing materials efficiently.
  • Collaborated with colleagues to identify discrepancies in inventory counts and resolve issues.
  • Gained experience in monitoring stock levels and reporting shortages to management.
  • Aided in organizing warehouse space to optimize storage and retrieval processes.
  • Adapted quickly to new inventory control systems and procedures as required.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Franchise Operator

James Maxwell @ Snap-On Tools
07.2018 - 06.2024
  • Managed daily operations to ensure efficient franchise performance and customer satisfaction.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Developed marketing initiatives to enhance brand visibility and drive sales growth within territory.
  • Analyzed sales data to identify trends, adjust strategies, and improve overall profitability.
  • Collaborated with corporate teams on compliance protocols, ensuring adherence to company standards.
  • Conducted regular staff meetings to communicate goals, address concerns, and foster teamwork.
  • Enhanced customer engagement through personalized service approaches and feedback mechanisms.
  • Managed financial aspects of the franchise, including budgeting, forecasting, and expense tracking to optimize profitability.
  • Implemented cost-saving measures that increased profit margins without sacrificing quality or service standards.
  • Increased franchise sales by implementing effective marketing strategies and maintaining excellent customer service.

Automotive Technician

Mitchell County Ford
02.2018 - 07.2018
  • Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
  • Utilized diagnostic tools to identify mechanical issues, enhancing troubleshooting efficiency.
  • Performed routine maintenance services, contributing to customer satisfaction and vehicle reliability.
  • Collaborated with team members to streamline repair processes, improving workflow efficiency.
  • Conducted thorough inspections of vehicles, identifying potential problems before they escalated.
  • Maintained a clean and organized workspace, promoting safety and operational effectiveness.
  • Communicated effectively with customers regarding vehicle issues and recommended solutions for repairs.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

Retail Sales Associate

O’Reilly Auto Parts
05.2015 - 02.2018
  • Assisted customers in selecting automotive parts and accessories to enhance their vehicle performance.
  • Maintained organized inventory displays, ensuring product availability and presentation standards.
  • Processed customer transactions accurately using point-of-sale (POS) systems to streamline sales operations.
  • Provided knowledgeable support on product features, benefits, and compatibility with various vehicle models.
  • Collaborated with team members to achieve sales goals and improve customer service outcomes.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
  • Conducted regular stock checks and assisted in restocking shelves to maintain optimal inventory levels.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Participated in training sessions to stay updated on new products, promotions, and industry trends.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Farm Hand

Craig Bush Farms
02.2010 - 07.2012
  • Operated and maintained farm equipment to ensure optimal functionality and efficiency.
  • Assisted in planting, cultivating, and harvesting crops using industry-standard techniques.
  • Monitored crop health and reported issues to management for timely intervention.
  • Implemented safety protocols while handling chemicals and machinery on-site.
  • Collaborated with team members to improve workflow processes during peak seasons.
  • Conducted routine maintenance on tools and equipment to extend lifespan and reliability.
  • Managed inventory of supplies, ensuring availability for daily farming activities.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.

Education

10th Grade, Left And Obtained My GED. -

Baconton Community Charter School
Baconton, GA
2008

Skills

  • Decision-making
  • Inventory management
  • Customer sales & service
  • Auto and equipment technician
  • Critical thinking
  • Creating effective solutions to improve productivity and maintain cost effectiveness
  • Work well under high demand or extreme conditions

Timeline

Inventory Manager

Capital Hitch Service
06.2024 - Current

Franchise Operator

James Maxwell @ Snap-On Tools
07.2018 - 06.2024

Automotive Technician

Mitchell County Ford
02.2018 - 07.2018

Retail Sales Associate

O’Reilly Auto Parts
05.2015 - 02.2018

Farm Hand

Craig Bush Farms
02.2010 - 07.2012

10th Grade, Left And Obtained My GED. -

Baconton Community Charter School
Matthew Long